Store Manager - HT

Leslie's; Bend (OR); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Benefits package

401K with company match

Team member discounts

Rewards for top performers

Career advancement opportunities

Job summary

Leslie's is seeking a Retail Store Manager for our Medford location to lead sales, service, and daily operations of a premier hot tub and pool showroom.

You will coach and develop the Sales and Service team, drive revenue growth, monitor KPIs, and ensure an exceptional customer experience across our premium products while maintaining showroom standards and safety.

Qualifications

• 5+ years of management experience.
• 5+ years of sales and customer service experience.
• Excellent communication, interpersonal and problem-solving skills.
• Strong attention to detail with ability to multitask in a fast-paced environment.
• Able to work a flexible schedule based on business needs.
• Valid driver’s license and able to travel as needed.
• Hot tub/pool industry experience is a plus.

Responsibilities

• Lead day-to-day sales, service, and operational activities of the Medford location.
• Drive revenue growth by setting goals, monitoring results, and identifying improvement opportunities.
• Lead, coach, train, and develop Sales and Service team members.
• Hold team members accountable to company standards, policies, and procedures.
• Develop residential and commercial business opportunities to support growth.
• Monitor KPIs, sales results, reporting, and P&L performance.
• Develop and execute strategies to address performance gaps and achieve goals.
• Ensure consistent execution of sales and operational processes.
• Maintain inventory levels and oversee product replenishment.
• Maintain showroom merchandising and presentation standards.
• Coordinate floor sets and off-site shows/events.
• Foster a positive, customer-focused, results-driven, safety-conscious environment.
• Work indoors and outdoors as needed, in varying weather conditions.

Skills

Management experience

Sales & customer service

Communication skills

Problem solving

Detail oriented

Flexible schedule

Driver’s license

Travel readiness

Team leadership

Job description

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:

Oregon Hot Tub is Oregon's largest and most established hot tub company—the #1 selling hot tub company in the Portland area since 1979. We became a part of Leslie's family in October 2019. Oregon Hot Tub has worked closely with Watkins Manufacturing, makers of the Hot Spring Spas, to establish itself as one of the premier Hot Spring Spa dealers in the country. Our team of affable and highly informed sales personnel is dedicated to ensuring that you acquire a hot tub or sauna that perfectly aligns with your preferences. Our team of certified technicians, water care specialists, and customer service representatives excel in providing unparalleled post-purchase assistance, setting a benchmark in the industry.

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:

Oregon Hot Tub is Oregon's largest and most established hot tub company—the #1 selling hot tub company in the Portland area since 1979. We became a part of Leslie's family in October 2019. Oregon Hot Tub has worked closely with Watkins Manufacturing, makers of the Hot Spring Spas, to establish itself as one of the premier Hot Spring Spa dealers in the country. Our team of affable and highly informed sales personnel is dedicated to ensuring that you acquire a hot tub or sauna that perfectly aligns with your preferences. Our team of certified technicians, water care specialists, and customer service representatives excel in providing unparalleled post-purchase assistance, setting a benchmark in the industry.

Job Overview:

The Retail Store Manager is responsible for the overall performance and success of the location. This role will lead and develop the team, drive revenue growth, oversee daily operations, and ensure an exceptional customer experience across our hot tubs, pools, swim spas, saunas, and other premium products.

Pay Rate: $60,000 /Base Salary

Responsibilities:

• Lead the day-to-day sales, service, and operational activities of the Medford location.
• Drive revenue growth by establishing goals, monitoring results, and identifying opportunities to improve performance.
• Lead, coach, train, and develop Sales and Service team members.
• Hold team members accountable to company standards, performance expectations, policies, and procedures.
• Develop residential and commercial business opportunities to support continued growth.
• Monitor key performance indicators (KPIs), sales results, reporting, and P&L performance.
• Develop and execute strategies to address performance opportunities and achieve business goals.
• Ensure consistent execution of company sales and operational processes.
• Maintain appropriate inventory levels and oversee product replenishment based on business and sales needs.
• Maintain showroom merchandising and presentation standards.
• Execute floor sets and coordinate off-site shows and events.
• Foster a positive, customer-focused, results-driven, and safety-conscious work environment.
• Work indoors and outdoors as needed, including in varying weather conditions.

Qualifications:

• 5+ years of management experience.
• 5+ years of sales and customer service experience.
• Strong sales and business acumen with the ability to analyze performance and drive results.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Dependable, self-motivated, and results-oriented.
• Ability to work a flexible schedule based on business needs.
• Valid driver’s license.
• Ability to travel out of town as needed.
• Ability to lift up to 25 pounds.
• Hot tub and/or pool industry experience is a plus.
• Mechanical, plumbing, and/or electrical knowledge is a plus.

• We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie's recognizes a critical component to our continued success is our people.

Leslie's is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.