Call Center Nurse (RN-BSN) - Remote

MPF Federal, LLC; United States; Remote; USD 68,000 - 72,000; Full time

Job summary

MPF Federal is seeking Remote Telehealth Triage Nurses to support military families through a 24/7 Nurse Advice Line. This role allows RNs to utilize their acute care skills from home, ensuring a better work-life balance while providing essential care and guidance to patients in need.

Benefits

100% Remote - Work From Home

Evening, night, and weekend differentials

Paid training for 6 weeks

Assistance with licensure in all 50 states

Qualifications

• 5+ years of recent hands-on acute care RN experience.
• Current Compact RN License in good standing.
• Confidence with phone-based care and multi-screen computer systems.

Responsibilities

• Triage symptoms and assess callers using evidence-based protocols.
• Deliver immediate care advice and recommend next steps.
• Document interactions accurately in EHR.

Skills

Clinical judgment

Emotional intelligence

Documentation skills

Education

BSN Degree from an accredited American university

Job description

Ready to Bring Your Acute Care Skills Home? Join Our Remote RN Team Supporting Our Military Communities!

Are you a seasoned ER or Med-Surg nurse looking for a meaningful, mission-driven role that lets you care for others without the scrubs and long drives to the hospital?

MPF Federal is hiring Remote Telehealth Triage Nurses (RNs) to join our 24/7 Nurse Advice Line—supporting veterans and their families—all from the comfort of your home.

This isn't just a job; it's your chance to use your clinical expertise, empathy, and critical thinking skills to guide patients through their toughest moments—all while achieving better work-life balance.

Pay & Perks

• $35.00/hr base rate
• Evening, night, and weekend differentials may apply
• 100% Remote - Work From Home
• Most schedules include Saturday and Sunday and do not rotate
  
  

Shifts Available (Share Your Schedule Preference!)

• Day Shifts
• Evening Shifts
• Night Shifts
  
  

Training

• Approximately 6 Weeks Paid Training | Monday-Friday, 8:00 AM - 4:30 PM
  
  

What You'll Do

• Triage Symptoms: Assess callers using evidence-based protocols
• Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently
• Offer Health Education: Counsel patients on medications, test results, and chronic condition management
• Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace
• Document Interactions: Accurately chart calls in our EHR and follow compliance protocols
• Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs
  
  
  

If you're an experienced nurse with a calm voice, a critical mind, and a heart for service—this is your moment to make a real difference.


Apply now and be the steady hand guiding military families when they need it most—right from your home.


Requirements

You're a Great Fit If You Have:

• 5+ Years of Recent Hands-On Acute Care RN Experience
• ER or Med-Surg strongly preferred
• Current Compact RN License in good standing from the state you are physically in
• BSN Degree from an accredited American university
• Confidence with phone-based care and multi-screen computer systems
• Strong clinical judgment, emotional intelligence, and documentation skills
• A mission-first mindset and passion for serving military-connected communities

Bonus Points If You Also Have:

• Experience with behavioral health, mother-baby, and/or peds
• Past work in telehealth, triage, or call center nursing
• Familiarity with military healthcare systems or VA patients
  
  

Tech & Work Environment:

• Must have a hard-wired Ethernet internet connection (Wi-Fi only, satellite, or radio internet is not acceptable)
• Quiet, distraction-free home office space with a door for HIPAA compliance
• Metrics-driven environment - you'll need to meet quality, handle time, and documentation goals
  
  

Federal Requirements:

• Must be a U.S. Citizen
• Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines
• Must be willing and able to obtain licenses in all 50 states (we support you here!)
  
  
  

Benefits


For nurses on our advice line, we will assist with licensure in all 50 states within the first 90 days of hire.

MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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