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Call Center Nurse (RN-BSN) - Remote

MPF Federal, LLC

United States

Remote

USD 70,000 - 90,000

Full time

Yesterday

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Job summary

Join a mission-driven team as a Remote Telehealth Triage Nurse, supporting military communities from home. Utilize your acute care skills to triage patient symptoms and provide immediate care advice, fostering a meaningful work-life balance while making a significant impact on veterans and their families.

Benefits

100% Remote - Work From Home

$35/hr base rate

Paid Training | Approximately 6 Weeks

Weekend differentials may apply

Qualifications

5+ years of recent hands-on acute care RN experience required.
Current Compact RN license in good standing from the state of residence.
Experience in ER or Med-Surg preferred.

Responsibilities

Triage symptoms using evidence-based protocols.
Deliver care advice and document interactions accurately.
Handle complex calls with empathy and professionalism.

Skills

Clinical Judgment

Emotional Intelligence

Documentation Skills

Confidence with Phone-based Care

Education

BSN Degree from an accredited university

3 weeks ago Be among the first 25 applicants

Ready to Bring Your Acute Care Skills Home? Join Our Remote RN Team Supporting Our Military Communities!

Are you a seasoned ER or Med-Surg nurse looking for a meaningful, mission-driven role that lets you care for others without the scrubs and long drives to the hospital?

MPF Federal is hiring Remote Telehealth Triage Nurses (RNs) to join our 24/7 Nurse Advice Line—supporting veterans and their families—all from the comfort of your home.

This isn't just a job; it's your chance to use your clinical expertise, empathy, and critical thinking skills to guide patients through their toughest moments—all while achieving better work-life balance.

Pay & Perks

$35.00/hr base rate
Evening, night, and weekend differentials may apply
100% Remote - Work From Home
Most schedules include Saturday and Sunday and do not rotate

Shifts Available (Share Your Schedule Preference!)

Day Shifts
Evening Shifts
Night Shifts

Training

Approximately 6 Weeks Paid Training | Monday-Friday, 8:00 AM - 4:30 PM

What You'll Do

Triage Symptoms: Assess callers using evidence-based protocols
Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently
Offer Health Education: Counsel patients on medications, test results, and chronic condition management
Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace
Document Interactions: Accurately chart calls in our EHR and follow compliance protocols
Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs

If you're an experienced nurse with a calm voice, a critical mind, and a heart for service—this is your moment to make a real difference.

Apply now and be the steady hand guiding military families when they need it most—right from your home.

Requirements

You're a Great Fit If You Have:

5+ Years of Recent Hands-On Acute Care RN Experience

ER or Med-Surg strongly preferred

Current Compact RN License in good standing from the state you are physically in
BSN Degree from an accredited American university
Confidence with phone-based care and multi-screen computer systems
Strong clinical judgment, emotional intelligence, and documentation skills
A mission-first mindset and passion for serving military-connected communities

Bonus Points If You Also Have:

Experience with behavioral health, mother-baby, and/or peds
Past work in telehealth, triage, or call center nursing
Familiarity with military healthcare systems or VA patients

Tech & Work Environment:

Must have a hard-wired Ethernet internet connection (Wi-Fi only, satellite, or radio internet is not acceptable)
Quiet, distraction-free home office space with a door for HIPAA compliance
Metrics-driven environment - you'll need to meet quality, handle time, and documentation goals

Federal Requirements:

Must be a U.S. Citizen
Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines
Must be willing and able to obtain licenses in all 50 states (we support you here!)

Benefits

For nurses on our advice line, we will assist with licensure in all 50 states within the first 90 days of hire.

MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Health Care Provider
Industries
IT Services and IT Consulting

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