Call Center Non-Emergency Medical Transportation (Remote only in the state of Kansas)

Berlin-Wheeler, Inc.; Topeka (KS); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in non-emergency medical transportation is seeking a Call Center Representative to join their team. This remote position requires strong communication skills and a commitment to providing excellent service as you assist clients in scheduling transport for medical appointments. Candidates should be detail-oriented, composed under pressure, and eager to contribute positively to their community via meaningful work.

Benefits

Paid training

Health benefits after 30 days

Supportive team culture

Recognition for performance

Qualifications

• High school diploma or equivalent required.
• Previous experience in call center or customer service preferred.
• Strong organizational skills and multitasking ability.

Responsibilities

• Answer incoming calls with patience and care.
• Schedule transportation and update trip information.
• Communicate clearly with members and healthcare facilities.

Skills

Communication

Listening

Detail-oriented

Customer service

Education

High school diploma or equivalent

Job description

Call Center Representative - Non-Emergency Medical Transportation (NEMT)
Location: 100% Remote, only in the state of Kansas
Job Type: Full-Time | Hourly

Make a Difference-One Ride at a Time!
Are you a great listener with a calm voice and a heart for helping others? Join our friendly, fast-paced team where your compassion and attention to detail help people access the care they need. As a Call Center Representative in our Non-Emergency Medical Transportation (NEMT) department, you'll be the first point of contact for individuals who rely on us to get to and from their medical appointments.

What You'll Do

• Answer incoming calls with patience, care, and professionalism
• Schedule transportation with accuracy and empathy
• Follow client guidelines and stay in full compliance with local, state, and federal regulations
• Update and manage trip information in our system with precision
• Communicate clearly with members, transportation providers, and healthcare facilities
• Stay cool under pressure and work through changes or concerns with confidence
• Meet performance goals while keeping customer service at the heart of every call

What We're Looking For

• High school diploma or equivalent
• Previous experience in a call center, healthcare, transportation, or customer service role is a plus
• Strong communication and listening skills
• Ability to follow policies and procedures closely while staying focused on the bigger picture-helping people
• Organized, detail-oriented, and able to multitask
• Comfortable with basic computer systems

Why You'll Love Working With Us

• Supportive, positive team culture
• Meaningful work that makes a real impact every day
• Paid training
• Recognition for great performance and service
• Eligible to enroll in health benefits after 30 days as a full time employee

Join Us!
If you're passionate about helping people, value structure and clear procedures, and want to work in a positive environment where your efforts truly matter-we want to meet you! Come be a part of something bigger and help us keep healthcare accessible for everyone.