Call Center Member Support - Full-Time

EECU Credit Union; Fort Worth (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid schedule after training

Team-oriented culture

Growth opportunities

Job summary

EECU Credit Union in Fort Worth is seeking a friendly Member Services Representative to deliver expert, phone-based member support with accuracy and a courteous approach. You will help members with their accounts, answer questions, and promote relevant services.

After six months of in-office training, you could qualify for a hybrid schedule (3 days in office, 2 days remote). A strong team culture, growth opportunities, and a focus on security accompany this role.

Qualifications

• Minimum of one-year prior call center or financial experience required.
• Effective verbal and written communication with members.
• Problem Solving Skills.
• Approach problems logically and with good judgement to ensure the appropriate member outcome.
• Accuracy and attention to detail.
• Abide by all applicable regulatory and departmental policies and procedures.
• Willingness to work in a fast-paced, 100% phone-based environment.
• Excellent attendance is required.
• Ability to commute to the call center in Downtown Fort Worth.

Responsibilities

• Deliver exceptional service to members by answering inbound calls timely, professionally and courteously.
• Maintain performance standards in quality, attendance, and team-centric work ethic.
• Take ownership of each member interaction, empathize, prioritize member needs, and build lasting relationships.
• Suggest appropriate products and services and protect member information.
• Resolve conflicts and manage member expectations while adhering to regulations.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Team orientation

Education

High school diploma or equivalent

Job description

Love Helping People? Join EECU as a Member Services Representative!

Are you passionate about delivering exceptional member service? Ready to be part of a team that values professionalism, accuracy, and a friendly touch?

In this role, you’ll assist members over the phone, providing top-tier support with their accounts while ensuring every interaction is efficient, courteous, and helpful. Plus, we offer a fantastic work-life balance—after 6 months of in-office training, you could be eligible to work a hybrid schedule(3 days in office, 2 days remote!)

To be eligible for hybrid work, you must show that you can successfully work independently and meet productivity goals. Also, you must have a reliable wired, high-speed internet and broadband connection (20Mbps+ download speed/ 5Mbps+ upload speed). Applicants must provide this requirement has been met. You provide the high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset).

Why Join EECU?

• Meaningful work helping members with their financial needs
• Hybrid work flexibility after training
• Supportive and engaging team environment
• Opportunities to grow within the company

Key responsibilities for thisposition will be to deliver exceptional service to our members by answeringinbound calls timely, professionally and courteously. While maintainingperformance standards in quality, attendance, and an overall team centric workethic. Take ownership of each member while empathizing and prioritizing memberneeds. Build lasting relationships with our members by always being available,offer products and services as appropriate, and put each member first withevery interaction. Protect the member and EECU from potential identity theft orfraud by accurately verifying members, keep information confidential, and raiseconcerns when in doubt. Resolve conflicts and manage member expectations.Candidate is responsible for adherence to all Federal and State Rules andRegulations that pertain to Bank Secrecy Act, Anti-Money Laundering, BankBribery Act and NCUA Privacy Regulations.

Candidates for EECU should possess the following knowledge and experience:

• Minimum of one-year prior call center or financial experience required
• Effective verbal and written communication with both external and internal members
• Problem Solving Skills
• Approach problems logically and with good judgement to ensure the appropriate member outcome
• Accuracy and attention to detail
• Required to abide by all applicable regulatory and department policy and procedures
• Efficiently be able to manage multiple browsers, tabs, and window navigation while remaining available to speak with a member
• Previous customer service experience
• Must be willing to work in a fast-paced environment that requires 100% phone-based interaction
• Excellent attendance a MUST
• Ability to easily commute to call center in Downtown Fort Worth
• High school diploma or equivalent

We are currently hiring for the following schedule:

• 1 positions on schedule 10:00 am – 7:00 pm, 9:00 am - 1:00 pm rotating Saturdays (Bilingual required)

EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions.

For more than 90 years, FortWorth-based EECU community credit union has been committed to providing membersA Better Way of Banking®. Today, EECU is one of the largest credit unions inTexas with $4 billion in USD assets and serves over 297,000 membersthrough 21 financial centers across North Texas. In the true spirit of thecredit union philosophy people helping people EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employeevolunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram’sreaders, and became the 1st credit union in Fort Worth to become Blue Zonescertified for promoting employee well-being.

EECU is an EOE/Vets/DisabledEmployer.

We are an Equal OpportunityEmployer and do not discriminate against applicants due to veterans' status or on the basis of disability.

For more information on our organizationand benefits please visit EECU Careers at www.eecu.org/careers.