Call Center - Member Contact Center Rep 1 PT - Remote

Nuvision Federal Credit Union; Wasilla (AK); Remote; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Member Contact Center Representative I to deliver exceptional service to its members. This part-time remote role involves engaging with members through various channels, ensuring high standards of service while processing transactions and supporting financial products. The ideal candidate will have a passion for member assistance, strong communication skills, and a commitment to professionalism. Join a dynamic team that values collaboration and continuous improvement, offering a supportive environment with opportunities for growth and development.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Tuition reimbursement

Qualifications

• 1 year of retail experience with a proven sales/service record.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide exemplary service to Credit Union members via various contact methods.
• Process deposits, withdrawals, and loan payments while maintaining confidentiality.

Skills

Professional communication skills

Customer service

Microsoft Office proficiency

Interpersonal skills

Organizational skills

Basic financial product knowledge

Education

High school diploma or equivalent

Job description

Call Center - Member Contact Center Rep 1 PT - Remote

MSB - Wasilla, Wasilla, Alaska, United States of America

Job Description

Posted: Monday, May 5, 2025 at 10:49 PM | Expires: Thursday, June 5, 2025 at 12:59 AM

Sign-on bonus available for external applicants! Contact us today to learn more!

The primary role of the Member Contact Center Representative I (Part Time) is to provide exemplary service to Credit Union members via various contact methods including phones, email, web channels, mail, and fax. Under general supervision, this role involves processing deposits and withdrawals, reviewing account information and transactions, processing loan payments, providing basic online banking support, and supporting all depository and lending products to meet cross-sell goals. MCC Rep I is typically on the phone throughout the day, adhering to their schedule to ensure high standards of member service. The role emphasizes a positive member experience, professionalism, confidentiality, attention to detail, sound judgment, and respectful collaboration internally and externally, aligning with Nuvision Credit Union's goals and core values. Responsibilities include providing timely service, conducting member consultations, recommending products, managing account openings and maintenance, identifying suspicious activity, completing training, and supporting continuous improvement activities. Qualifications include at least 1 year of retail experience with a proven sales/service record, basic financial product knowledge, professional communication skills, proficiency in Microsoft Office, strong interpersonal and organizational skills, and a genuine interest in member assistance. Education required is a high school diploma or equivalent. Compensation varies by location, with specific pay scales listed. Benefits include medical, dental, vision, life insurance, FSA, 401(k) matching, paid time off, training, and tuition reimbursement.