Call Center Manager (Remote)

Talentify.io; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare services is seeking a Call Center Manager to oversee operations and ensure high-quality service. Ideal candidates will have a Bachelor’s degree and substantial management experience in call centers. This role offers a competitive salary of up to $80,000, comprehensive benefits, and opportunities for career advancement.

Benefits

Comprehensive benefits package including health plans

Paid time off

Retirement savings

Educational assistance

Opportunity for career advancement

Qualifications

• Minimum five years of management experience in a healthcare or insurance call center.
• Strong understanding of corporate policies, including HIPAA regulations.

Responsibilities

• Oversee day-to-day operations of the call center, ensuring high-quality customer service.
• Collaborate with implementation teams and stakeholders to incorporate effective service lines.
• Develop and implement strategic project plans to manage changes in call center systems.

Skills

Leadership

Customer Service

Communication

Strategic Planning

Education

Bachelor's Degree in a related field

Job description

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• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including health plans, paid time off, retirement savings, and educational assistance
• Meaningful work that genuinely improves people's lives across the country
• Supportive work environment with a focus on employee development
  
  

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Salary up to $80,000 per year
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including health plans, paid time off, retirement savings, and educational assistance
• Meaningful work that genuinely improves people's lives across the country
• Supportive work environment with a focus on employee development
  
  

What To Expect (Job Responsibilities)

• Oversee day-to-day operations of the call center, ensuring high-quality customer service
• Collaborate with implementation teams, IT, and stakeholders to ensure effective service line incorporation
• Determine work procedures, prepare work schedules, and expedite workflow
• Maintain a high standard of performance and customer satisfaction
• Develop and implement strategic project plans to manage changes in call center systems
  
  

What Is Required (Qualifications)

• Bachelor's Degree in a related field
• Minimum five years of management experience in a healthcare or insurance call center environment
• Must be available to work from 9:00 AM to 5:00 PM (local time), Monday through Friday, with a rotating weekend schedule
• Willingness to participate in a rotating on-call schedule, including evening hours and holiday coverage
• Strong understanding of corporate policies, including HIPAA regulations
  
  

How To Stand Out (Preferred Qualifications)

• Experience with the Genesys telephony platform
• 2+ years of experience with workforce management
• Strong background in analysis and reporting
• Proficiency in managing customer service through call center technologies
• Demonstrated experience in planning and implementing projects
  
  

#HealthcareServices #CallCenterManagement #CareerOpportunity #CompetitivePay #EmployeeBenefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Telephone Call Centers

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