Call Center Manager - Lead Growth & Performance

BCI Acrylic Inc.; Hobart (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Bonus opportunities

Paid training

Career growth

Team environment

Stable company

Job summary

NW Baths in Hobart, IN is seeking an experienced Confirmation Call Center Manager to lead our Hobart call center team. The role focuses on scheduling and confirming appointments for the sales team, hiring and coaching staff, and maintaining high customer service standards.

The ideal candidate will have call center management experience, strong leadership and communication skills, and a background in sales/appointment setting.

Qualifications

• Previous call center management or supervisory experience required.
• Strong leadership, coaching, and team-building skills.
• Excellent communication and interpersonal abilities.
• Customer service experience required.
• Sales and appointment-setting experience preferred.
• Strong organizational and time-management skills.

Responsibilities

• Schedule and confirm appointments for the sales team.
• Hire, train, coach, and manage Call Center Representatives.
• Answer inbound calls and make outbound confirmation calls.
• Maintain exceptional customer service standards.
• Manage and coordinate sales representatives' schedules.
• Monitor daily call center activity and performance metrics.
• Ensure quality and accuracy of appointment setting and lead management.
• Handle customer concerns and resolve issues professionally.
• Track and report weekly and monthly performance results.
• Motivate the team to achieve and exceed company goals.
• Achieve weekly and monthly appointment and revenue quotas.

Skills

Call center management

Leadership

Customer service

CRM experience

Scheduling

Tools

CRM software

Job description

NW Baths in Hobart, IN is seeking an experienced Confirmation Call Center Manager to lead our Hobart call center team. The role focuses on scheduling and confirming appointments for the sales team, hiring and coaching staff, and maintaining high customer service standards.

The ideal candidate will have call center management experience, strong leadership and communication skills, and a background in sales/appointment setting.