Call Center Manager: Lead & Elevate CX

TeleTech Holdings, Inc.; Winston-Salem (NC); On-site; USD 80,000 - 90,000; Full time

Job summary

TeleTech Holdings, Inc. is seeking a Call Center Manager to lead an onsite team in Winston-Salem, NC. You’ll mentor, coach and motivate staff while ensuring high-quality customer experiences on every call.

You’ll manage daily operations, monitor key metrics, address escalations, and align with client goals. This role offers a competitive compensation package and opportunities for career growth within a global organization.

Qualifications

• Minimum 1 year call center or equivalent work experience
• Strong customer focus and communication skills
• Proven ability to mentor and coach teams

Responsibilities

• Lead and motivate a call center team to meet client goals
• Answer associate questions, resolve issues, and handle escalations
• Monitor quality of customer interactions and drive continuous improvement
• Coordinate training on new information and services

Job description

TeleTech Holdings, Inc. is seeking a Call Center Manager to lead an onsite team in Winston-Salem, NC. You’ll mentor, coach and motivate staff while ensuring high-quality customer experiences on every call.

You’ll manage daily operations, monitor key metrics, address escalations, and align with client goals. This role offers a competitive compensation package and opportunities for career growth within a global organization.