Call Center Manager - (CERIS Ops Manager)

CorVel Corporation; Fort Worth (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Call Center Manager to lead operations in a dynamic environment. This role involves overseeing personnel, ensuring quality standards, and collaborating with various departments to achieve goals. The ideal candidate will possess strong analytical and communication skills, with a proven track record in office management and team leadership. Join a supportive organization that values accountability and teamwork, offering ample opportunities for career advancement and a comprehensive benefits package. If you're ready to make an impact in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Long Term Disability

Health Savings Account

Flexible Spending Account

Life Insurance

Accident Insurance

Critical Illness Insurance

401K and ROTH 401K

Qualifications

• Requires an Associate's degree or equivalent and 5 years office experience.
• Previous supervisory experience is preferred.

Responsibilities

• Oversee department operations, including hiring and quality assurance.
• Monitor employee performance and ensure compliance with metrics.
• Handle HR matters, including training and evaluations.

Skills

Computer skills

Analytical skills

Organizational skills

Multitasking

Detail-oriented

Effective communication

Education

Associate's degree or equivalent

5 years office experience

Supervisory experience

Tools

Microsoft Office Suite (Outlook, Excel, Word)

Job description

Call Center Manager - (CERIS Ops Manager)

Job Category: CERIS

Requisition Number: CERIS009516

Posted: February 25, 2025

Employment Type: Full-Time

Location

TX - Fort Worth
5128 Apache Plume Rd
Suite 400
Fort Worth, TX 76109, USA

The CERIS Operations Manager is responsible for overseeing all aspects of the department including personnel hiring, quality assurance of product, workflow, and maintaining the tracking of and accountability of staff regarding production standards and department expectations. Works collaboratively with other department managers to achieve departmental requirements and goals.

This is an onsite position.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Ensure timely and accurate communication of information, in written and electronic forms, directed to internal company contacts, clients, and providers.
• Direct a designated group of employees in their day-to-day operations.
• Monitor quality control of results per employee as well as the entire unit overall.
• Ensure metrics are in compliance daily.
• Track and report department metrics to the Director of Operations monthly or as required.
• Handle scheduling and monitoring of staff’s attendance.
• Ensure timely distribution of claims to designated staff to meet client SLA’s.
• Manage human resources matters directly related to the department supervised, including interviewing, hiring, training, and addressing personnel issues.
• Ensure evaluations are completed on time.
• Maintain regular and consistent attendance in-house.
• Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
• Maintain HIPAA compliance policies.
• May be required to travel overnight and attend meetings.
• May perform daily, weekly, monthly reviews of various reports, invoices, logs, and expenses.
• Additional duties as assigned.

KNOWLEDGE & SKILLS:

• Good computer and analytical skills.
• Proficient in Microsoft Office suite, mainly Outlook, Excel, Word.
• Good organizational skills and ability to multitask.
• Detail-oriented.
• Able to work independently, as well as with a team.
• Able to work in a fast-paced/production-based environment.
• Effective communication with others.

EDUCATION / EXPERIENCE:

• Associate's degree, national certification, or equivalent.
• Minimum 5 years office experience.
• Previous supervisory experience preferred.

PAY RANGE:

CorVel uses a market-based approach to pay, and our salary ranges may vary depending on your location. Pay rates are established considering federal, state, and local minimum wage requirements, geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.), new hires may be slotted into a different level, either up or down, based on assessment during the interview process, considering experience, qualifications, and overall fit for the role. The level may impact the salary range, and these adjustments would be clarified during the offer process.

In general, our opportunities will be posted for up to 1 year from the date of posting or until we have selected candidate(s) to fulfill the opening, whichever comes first.

CERIS, a division of CorVel Corporation, a certified Great Place to Work Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) with Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.