Call Center Manager, 2-1-1 Services Leader

Goodwill Sacramento; Sacramento (CA); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

Goodwill Sacramento is seeking a Call Center Manager to oversee operations and enable staff to deliver quality information and referral services. This full-time position mandates management of the day-to-day activities of the 2-1-1 call center, ensuring high service standards and compliance with agency policies.

The ideal candidate will have a Bachelor's degree in Social Work or a related field, with experience in call center management preferred. Strong organizational and communication skills are essential, and applicants should be prepared for a fast-paced work environment.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Ability to manage and supervise up to 15 employees.
• Ability to handle changing priorities and work under pressure.

Responsabilités

• Manage operations of the call center.
• Provide assessment assistance and referrals to callers.
• Recruit, train, and supervise staff.

Connaissances

Organizational skills

Communication skills

Management principles

Diversity awareness

Formation

Bachelor’s degree in Social Work, Human Development, Sociology, or Psychology

Outils

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Description du poste

Goodwill Sacramento is seeking a Call Center Manager to oversee operations and enable staff to deliver quality information and referral services. This full-time position mandates management of the day-to-day activities of the 2-1-1 call center, ensuring high service standards and compliance with agency policies.

The ideal candidate will have a Bachelor's degree in Social Work or a related field, with experience in call center management preferred. Strong organizational and communication skills are essential, and applicants should be prepared for a fast-paced work environment.