Call Center Learning & Performance Coach

TELUS Digital India; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

TELUS Digital is seeking a Learning Services Specialist to oversee and administer training programs in a fast-paced call center environment. You will design and deliver course materials, mentor trainers, and ensure training relevance amid product updates and process changes.

The role requires leadership, instructional design, and project management skills, with a flexible schedule in a 24/7 operation. TELUS values continuous improvement and confidentiality.

Qualifications

• Minimum of 1 year of adult training/education experience.
• Proven leadership experience with ability to coach, develop, and drive performance.
• Flexibility to work various schedules in a 24/7 environment.
• Ability to complete a background check and employment verification.

Responsibilities

• Oversee and administer training programs, including new hire and recurrent training.
• Design, organize, and present course materials for smooth delivery.
• Identify training needs with Leadership and review training material and processes.
• Schedule and coordinate multiple training sessions.

Skills

Leadership

Instructional design

Project management

Communication

Google Workspace

MS Office Suite

Education

High School Diploma or equivalent

Post secondary education preferred

Tools

Google Workspace

MS Office

Job description

TELUS Digital is seeking a Learning Services Specialist to oversee and administer training programs in a fast-paced call center environment. You will design and deliver course materials, mentor trainers, and ensure training relevance amid product updates and process changes.

The role requires leadership, instructional design, and project management skills, with a flexible schedule in a 24/7 operation. TELUS values continuous improvement and confidentiality.