Call Center Leader: Drive Service Excellence

Ultimate Staffing; Buford (GA); On-site; USD 30,307 - 35,817; Full time

Job summary

A staffing company is looking to hire a Call Center Manager for their Buford, GA location. The role requires leading a customer service team, optimizing processes for efficiency, and handling escalations. The ideal candidate has at least 5 years of management experience and strong communication skills. This is a full-time position offering a competitive salary range of $22.00 to $26.00 per hour.

Qualifications

• Minimum of 5 years in managing customer service.
• Excellent communication and team-building skills.
• Proficiency in service systems.

Responsibilities

• Lead and mentor a growing customer service team.
• Optimize service processes for efficiency and client satisfaction.
• Handle escalations and deliver innovative solutions.
• Collaborate across departments to enhance customer experience.
• Monitor key metrics and feedback to continuously improve.

Skills

Team-building skills

Communication skills

Customer-first mindset

Education

Bachelor's degree preferred

Job description

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