Customer Support Supervisor-1030 TO 7:30 PM Shift

Bearing Distributors, Inc.; College Park (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Bearing Distributors, Inc. in College Park, GA is hiring a Customer Support Supervisor to lead a call center team and ensure top-notch service. The role involves coaching staff, monitoring performance metrics, handling escalations, and coordinating shift scheduling in a fast-paced environment. On-site in College Park, this position emphasizes adherence to policies and continuous improvement.

Qualifications

• High school diploma or equivalent; associate/bachelor degree preferred.
• Experience in call center or customer service is a plus.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team.
• Proficiency with Microsoft Office and call center software.
• 3+ years in fast-paced customer service roles.

Responsibilities

• Supervise a team of call center agents to ensure high-quality service.
• Monitor call metrics and agent performance using reporting tools.
• Provide coaching and feedback to improve performance.
• Handle escalated customer issues professionally.
• Assist in scheduling shifts and attendance management.
• Collaborate with supervisors and management on process improvements.
• Maintain a positive and productive work environment.
• Ensure compliance with company policies and procedures.

Skills

Leadership

Communication

Customer service

Coaching

Problem solving

Conflict resolution

Multitasking

Attention to detail

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

Call center software

Job description

Customer Support Supervisor-1030 TO 7:30 PM Shift

• Full-Time
• On-site

Locations

Showing 1 location

• College Park, GA 30349, USA

Description

Key Responsibilities

• Supervise a team of call center agents to ensure efficient and effective customer service delivery.
• Monitor call metrics and agent performance using reporting tools.
• Provide coaching, feedback, and support to team members to improve performance.
• Handle escalated customer issues and resolve complaints professionally.
• Assist in scheduling shifts and managing attendance.
• Collaborate with other supervisors and management to implement process improvements.
• Maintain a positive and productive work environment.
• Ensure compliance with company policies and procedures.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous experience in a call center or customer service role is a plus.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team.
• Basic proficiency in Microsoft Office and call center software.
• Problem-solving and conflict resolution skills.
• Willingness to learn and grow in a supervisory role.
• 3 + years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
• Previous experience requiring clear and calm communication by phone.
• Previous experience requiring the ability to effectively use the computer system and maintain good records.

This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to speak, hear, and see. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.

Preferred Skills and Experience

• Demonstrated Coaching and Development of direct reports.
• Minimum of 3 years of leadership experience in a Contact Center or similar environment
• Demonstrated understanding of Contact Center Metrics

Experience

2-5 years of supervisor Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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