Call Center Engagement Specialist

Dasher Services, Inc.; Harrisburg (Dauphin County); Hybrid; USD 32,000 - 38,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

401(k) with company match

Paid Time Off

Disability and life coverage

Job summary

Dasher Services, Inc. is seeking a customer-focused team member to handle inquiries and provide exceptional service. The role includes ongoing training, process adherence, and opportunities to participate in community outreach events.

You will work in a collaborative environment with a focus on helping our community. The position offers onsite/hybrid work with a typical 8am-5pm schedule, some evenings/weekends, and a health-positive benefits package.

Qualifications

• High school diploma or GED required.
• 1 year call center experience preferred.
• Valid PA driver’s license preferred.
• Experience with Microsoft Office and web-based applications.
• Strong data entry, phone, verbal communication, and active listening skills.
• Ability to multi-task, set priorities, and manage time effectively.

Responsibilities

• Handle inbound and outbound customer inquiries accurately.
• Complete trainings and participate in ongoing development opportunities.
• Assist members with inquiries, complaints, or problems using product/service knowledge.
• Maintain confidentiality and comply with all laws and policies.
• Be proactive, patient, empathetic, and understand customer needs.
• Engage with customers to resolve issues and advocate on their behalf.
• Communicate program purposes clearly to members and customers.
• Document data in applicable databases and complete required reporting.

Skills

Communication

Active listening

Data entry

Multi-tasking

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

What You Can Expect

• (Onsite/Hybrid)
• Paid holidays!
• Monday through Friday 8am to 5pm with some possible evening/weekend outreach events
• $16/HR and highly rated benefits.
• Fun and inclusive working environment.
• Hybrid flexibility after introductory period - generally 3 days/week in office.

Overview

Dasher exists to help people live happy, healthy lives. Dasher's values center around providing encouragement, compassion and support to our fellow team members, and paying those values forward when interacting with our clients and our community. Joining our team provides an opportunity to work in a purposeful and fulfilling position specifically designed to assist our community in a variety of areas. This is an exciting opportunity to assist on a variety of projects and learn new skills.

Key Functions/Responsibilities

• Handle and carefully respond to all inbound and outbound customer inquiries in an accurate manner.
• Successfully complete trainings and participate in ongoing trainings, learning opportunities, supervisor mentoring and general professional development opportunities.
• Use knowledge of client products/services to assist members with inquiries, complaints, or problems and delivers a personalized approach and simplifies the customer experience.
• Work with confidential customer information and treat it sensitively adhering to all client, company, and regulatory compliance laws.
• Be proactive, patient, empathetic, and understanding when communicating with customers.
• Appropriately engage with the customer to advocate on their behalf to resolve issues.
• Effectively communicate the purposes of programs and services to members and customers.
• Document data/information gathered in applicable databases according to department protocol and complete required department reporting, if applicable.
• Mail documentation to members, if applicable.
• Attend community outreach events to share about member services.
• Follow set communication guidelines in addressing the needs and problems faced by customers (Example: FAQ's).

Qualifications And Education Requirements

• High school diploma or GED equivalency required.
• One (1) year of call center experience preferred.
• Valid PA driver's license preferred.
• Experience with Microsoft Office and web based applications.
• Strong data entry, phone, verbal communication, and active listening skills.
• Ability to multi-task, set priorities, and manage time effectively.

Skills

• Ability to effectively communicate complex information with a diverse population.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and to navigate through multiple systems simultaneously.
• Effective active listening skills.
• Strong written and verbal communication skills.

Compensation And Benefits

• Highly rated benefits program to all employees working 24 hours or more per week.
• Access to Health, Dental and vision insurance.
• Company provided disability and life coverage.
• Traditional and Roth 401(k) options with company match
• Generous Paid Time Off.

Company Information

Dasher offers our team a welcoming, respectful, and safe environment that reinforces our commitment to high expectations for performance and community citizenship. Our Mission is to help people live happy, healthy lives.

Visit us on Facebook https://www.facebook.com/DasherServicesInc or LinkedIn https://www.linkedin.com/company/dasher-inc./ to learn more.

Dasher does not discriminate in employment opportunities or practices on the basis of age, gender, race, color, creed, religion, ethnicity, ancestry, sexual orientation, gender identity, national origin, citizenship, disability, or marital status or any other legally recognized protected basis under federal, state, or local laws, regulations or ordinances. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, access to benefits and training, and other terms and conditions of employment.

If hired, as a condition of employment you must submit to a full background check and drug screening.