Call Center Data Aide

Providencia Group; United (PA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare service provider is hiring a Call Center Data Aide to ensure the accuracy and reliability of data for the Department of Health and Human Services. This role involves reviewing documentation, correcting deficiencies, and maintaining confidentiality in sensitive information. The ideal candidate will possess strong communication skills in English and Spanish along with solid computer skills in MS Office. A dedicated home workspace for remote work is essential.

Qualifications

• Must have native or near-native communication skills in English and Spanish.
• Experience with MS Office is required.
• Typing speed of 45 wpm is necessary.

Responsibilities

• Review documentation for thoroughness and completeness.
• Identify and correct deficiencies in data records.
• Coordinate effectively with management on data quality.

Skills

Communication skills in English and Spanish

Computer skills in MS Office

Analytical skills

Customer service orientation

Strong organization skills

Education

Associates degree or high school diploma with experience

Tools

Salesforce

Genesys

Job description

Overview

Job Title: Call Center Data Aide
Company: Providencia Group
Location: Remote, United States
Education: Bachelor Degree or higher

Job Description

The Providencia Group is hiring for a Call Center Data Aide. This role reports to the Program Manager and supports the mission of the Department of Health and Human Services, Administration for Children and Families, and Office of Refugee Resettlement. The role involves reviewing reports and documentation, elevating and correcting deficiencies, and ensuring that vulnerable children receive the care and support they need.

Job Responsibility

Will review documentation for thoroughness and completeness, correct deficiencies identified, and elevate trends in deficiencies to leadership to enable corrective action with the necessary workgroups and individuals. Provide adequate and effective coordination and mitigate risk for ORR and TPG. Duties include, but are not limited to:

• Ensure that the data used for reporting and analysis is accurate and reliable.
• Performs daily reviews of data to verify the integrity of the data; provide feedback and elevate poor data quality for corrective action to management.
• Identify and investigate records that are incomplete or erroneous by reaching out to staff and management for accurate details.
• Update reports with accurate information and provide information to management for further action.
• Maintain and safeguard sensitive and confidential information.
• Duties are performed via a government approved computer system. Strong computer skills in MS Word & Excel are required.
• Perform related duties as assigned within scope of practice; management reserves the right to revise these duties as necessary.

Minimum Qualifications & Skills

• Associates degree in an appropriate discipline from an accredited university and 1 year of experience, or a high school diploma and three (3) or more years of relevant experience may substitute to satisfy requirement.
• Native or near-native oral and written communication skills in English and Spanish.
• Strong computer skills in MS Office (Word, Excel, PowerPoint, Outlook).
• Proficiency with computers, laptops, smartphones; knowledgeable use of Salesforce, Genesys, and source language terms.
• Effective communication and interpersonal skills to interact with different departments, employees, and clients.
• Ability to take technical direction and feedback from various sources.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Commitment to providing outstanding customer service and professional representation of TPG.
• Experience with operating technology and learning new software quickly; ability to work under pressure in a fast-paced environment.
• Strong organization skills; ability to prioritize, meet deadlines, and work in a team environment.
• Aptitude to work cross-functionally to deliver high-quality work under pressure.
• Ability to work independently and maintain confidentiality.
• Flexible schedule availability, including nights and weekends.
• Strong MS Office skills (Excel, Word, Teams).
• Typing speed of 45 wpm.

Work Environment

This is a remote opportunity with occasional travel to the corporate office in Ashburn, VA. A dedicated home workspace suitable for full videoconferencing is required.

Work Schedule

Full-time; hours may vary. The National Call Center operates 24x7x365.

Conditions of Employment

• Complete a rigorous culture and competency testing process.
• Drug testing required.
• Must be at least 21 years of age.
• Valid US Driver’s license.
• Ability to obtain a Public Trust Clearance.

Security Clearance Requirements

• Subject to a government background investigation; eligibility for access to classified information may be required.
• Must be a US Citizen or Permanent Resident.
• Residency requirement: 3 consecutive years in the last 5 years.

Physical Demands

• Standing/Walking/Mobility: Mobility to attend meetings.
• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10% of the time.
• Fingering/Grasping/Feeling: Ability to write, type, and use a telephone system 100% of the time.
• Sitting: Prolonged sitting for extended periods.

For more information about the company please visit our website at https://www.theprovidenciagroup.com

Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other protected class.

Keywords

Closed Date: 2025-10-29