Call Center Customer Service Work From Home

Steven Lacey Concept Solutions; Dallas (TX); Remote; USD 29,000 - 35,000; Part time

Job summary

Steven Lacey Concept Solutions is seeking a Call Center Customer Service Representative to work from home, providing outstanding service to customers. The role involves handling high-volume calls, resolving inquiries, and following established procedures with comprehensive training and support available. The position offers flexibility in scheduling and compensation based on experience.

Benefits

Weekly pay available

Performance bonuses and incentives

Health insurance after 90 days

Paid time off accrual

Comprehensive paid training program

Qualifications

• Previous call center or customer service experience preferred.
• Ability to work in fast-paced environment.
• Reliable internet and dedicated quiet workspace.

Responsibilities

• Handle inbound customer service calls professionally.
• Resolve customer inquiries and complaints efficiently.
• Document customer interactions accurately.

Skills

Excellent verbal communication skills

Strong listening and problem-solving abilities

Education

High school diploma or equivalent

Tools

Computer with Windows 10/Mac OS

USB headset with noise cancellation

Job description

Call Center Customer Service Work From Home

Join to apply for the Call Center Customer Service Work From Home role at Steven Lacey Concept Solutions

Call Center Customer Service Work From Home

Join to apply for the Call Center Customer Service Work From Home role at Steven Lacey Concept Solutions

CALL CENTER / CUSTOMER SERVICE (WORK FROM HOME)

Remote Position - Immediate Start Available

Position Overview

Work From Home Call Center Customer Service Representative needed to handle high-volume customer calls. Provide exceptional service while working remotely with full training and support.

Key Responsibilities

• Handle inbound customer service calls professionally
• Resolve customer inquiries and complaints efficiently
• Process orders, payments, and account changes
• Provide product information and technical support
• Meet call handling time and quality metrics
• Document customer interactions accurately
• Follow call center scripts and procedures
  
  

Requirements

• High school diploma or equivalent
• Previous call center or customer service experience preferred
• Excellent verbal communication skills
• Strong listening and problem-solving abilities
• Ability to work in fast-paced environment
• Reliable internet and dedicated quiet workspace
• Professional phone presence
  
  

Technical Requirements

• Computer with Windows 10/Mac OS
• High-speed internet (minimum 25 Mbps)
• USB headset with noise cancellation
• Landline phone connection preferred
• Backup internet connection recommended
  
  

Compensation & Benefits

• $16-20/hour based on experience
• Weekly pay available
• Performance bonuses and incentives
• Health insurance after 90 days
• Paid time off accrual
• Employee assistance programs
  
  

Schedule Options

• Full-time: 40 hours/week
• Part-time: 30+ hours available
• Various shifts: 6 AM - 10 PM
• Weekend availability required
• Shift differential for evenings/weekends
  
  

Training & Support

• Comprehensive paid training program
• Ongoing coaching and development
• Remote team support and supervision
• Career advancement opportunities
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Business Consulting and Services

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