Call Center Customer Service Representative ( REMOTE )

Omnitrance Solutions Inc; Atlanta (GA); Remote; USD 30,000 - 40,000; Full time

Job summary

A customer service company in Atlanta is looking for a call center customer service representative. The role involves providing outstanding service to customers, handling complaints, and ensuring customer satisfaction. Ideal candidates should possess strong customer service skills, active listening abilities, and proficiency with CRM software. The position requires a high school diploma and emphasizes teamwork, professionalism, and effective communication.

Qualifications

• Exceptional telephone manner and customer service skills.
• Ability to resolve conflict and diffuse tension.
• Proficiency with computers, especially with CRM software.

Responsibilities

• Strive for first call resolution and maintain quality of service.
• Understand customer needs and complaints before offering solutions.
• Remain calm and professional with angry customers.

Skills

Customer service skills

Active listening skills

Verbal communication skills

Written communication skills

Conflict resolution

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Description:

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

The ideal call center customer service representative will be customer-focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.

Job Responsibility:

• Receiving or making a high volume of calls from or to customers.
• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
• Understanding and using the required software, reports, tools, and metrics.
• Transferring and escalating the calls to the appropriate department if needed, such as sales.
• Participating in training and striving to increase and improve existing skills.
• Adhering to all company policies and procedures.

Requirements:

• High school diploma or equivalent.
• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers, especially with regards to CRM software.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.
• Being able to speak more than one language fluently would be highly advantageous.

Note: The company is an equal opportunity employer and welcomes applications from diverse candidates.