Call Center/Customer Service Representative (PBM)

Empirx-Health-4; Orlando (FL); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

a 401(k) program

Health Insurance including Dental &amp

Vision coverage

Student Loan Reimbursement

Health Savings Account

an Employee Assistance Program

Job summary

EmpiRx Health in Orlando, FL is seeking a Call Center/Customer Service Representative to deliver a five-star experience via phone, email, and other channels. You will assist members with benefits, enrollment, and general support while maintaining accurate documentation across multiple systems.

No healthcare experience is required; we provide comprehensive training and a clear path for growth in a fast-paced healthcare setting that values empathy and teamwork.

Qualifications

• 1–2 years of customer-facing experience (hospitality or service industries welcome).
• Ability to work 5 days per week in-office.
• Pharmacy Technician experience is a plus — certification not required.

Responsibilities

• Deliver a five-star customer experience via phone, email, and other channels.
• Assist members with benefit questions, claims, enrollment, and general support.
• Listen actively, show empathy, and resolve concerns efficiently.
• Navigate multiple systems to document interactions accurately.
• Follow up on unresolved issues and elevate when needed.
• Meet quality, productivity, and service standards in a structured call center environment.
• Work rotating shifts in a 24/7/365 in-office call center.

Skills

Customer service

Active listening

Empathy

Communication

Attention to detail

Digital tools

Education

High School Diploma or GED

Job description

Call Center/Customer Service Representative (PBM)

About this position

Customer Service Representative (Healthcare Call Center)

About EmpiRx HealthEmpiRx Health is the leading clinically driven pharmacy benefits management company. We put people first — focusing on member care, health outcomes, and meaningful service. Our teams support members every day by ensuring they understand and can access their pharmacy benefits with confidence and ease.

Customer Service Representative (Healthcare Call Center)

About EmpiRx HealthEmpiRx Health is the leading clinically driven pharmacy benefits management company. We put people first — focusing on member care, health outcomes, and meaningful service. Our teams support members every day by ensuring they understand and can access their pharmacy benefits with confidence and ease.

If you’ve built your career creating memorable guest experiences in hospitality, tourism, or customer-facing service roles, this is a natural next step — with stability, growth, and purpose.

As a Customer Service Representative, you’ll bring the same warmth, professionalism, and problem-solving skills you use with guests every day — but in a healthcare setting where your support truly makes a difference in people’s lives.

THIS POSITION IS 5 DAYS A WEEK IN OFFICE, LOCATED IN ORLANDO FL- IT IS NOT REMOTE OR HYBRID

No healthcare experience required. We provide comprehensive training so you feel confident and supported from day one.

Why This Role Is a Great Fit for Hospitality Professionals

• You’re already skilled at delivering five-star service
• You know how to stay calm, empathetic, and solutions-focused
• You thrive in fast-paced, people-first environments
• You’re comfortable handling questions, concerns, and unique situations
• You value teamwork, structure, and career growth

After six months of strong performance, you’ll be eligible for:

• $500 sign-on bonus
• Pharmacy Technician certification reimbursement, opening doors to career advancement within healthcare

What You’ll Do

• Deliver a five-star customer experience via phone, email, and other channels
• Assist members with benefit questions, claims, enrollment, and general support
• Listen actively, show empathy, and resolve concerns efficiently
• Navigate multiple systems to document interactions accurately
• Follow up on unresolved issues and elevate when needed
• Meet quality, productivity, and service standards in a structured call center environment
• Work rotating shifts in a 24/7/365 in-office call center

What We’re Looking For

• This role is ideal for individuals with backgrounds in:
• Hotels, resorts, cruise lines
• Airlines, airports, travel services
• Theme parks, attractions, event venues
• Restaurants, retail, guest services
• Call centers or front-desk environments

Core Skills & Traits

• Passion for delivering outstanding customer experiences
• Strong verbal communication and active listening skills
• Calm, professional demeanor — even during challenging interactions
• Empathy, patience, and emotional intelligence
• Accountability and attention to detail
• Comfort using digital tools and learning new systems
• Flexibility in scheduling and adapting to change

Required Qualifications

• 1–2 years of customer-facing experience (hospitality or service industries welcome)
• High School Diploma or GED
• Ability to work 5 days per week in-office
• Reliable internet and phone access for off-hour shifts
• Pharmacy Technician experience is a plus — certification not required

Ready for a Career That Offers Stability, Growth, and Purpose?

If you’re ready to transition your hospitality skills into a meaningful healthcare career — without losing the human connection — we’d love to hear from you.

Benefits And Perks

• Paid Time Off
• a 401(k) program
• Health Insurance including Dental & Vision coverage
• Student Loan Reimbursement
• Health Savings Account
• an Employee Assistance Program

EmpiRx Health is an Equal Opportunity Employer

At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're on a mission to build a team as diverse as the world we serve, where everyone is welcome and celebrated. We're not just breaking down barriers; we're actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together.

Note: This job description is a general outline of responsibilities and qualifications for the role. Additional duties may be assigned, and the position may evolve to meet the organization's needs.