Call Center Customer Service Representative

SwedishAmerican Hospital; Rockford (IL); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Shift differential

OT pay

On-call pay

Job summary

UW Health in northern Illinois is hiring a receptionist for a per diem, hybrid in-person role at 2404 Charles St. The position requires at least 1 year of call center experience and strong customer service skills.

Evening, night, and weekend differential, overtime and on-call pay may apply; benefits include PTO, Medical, Dental, Vision, retirement and more. No minimum education; hospital/clinic or hospitality experience preferred.

Qualifications

• 1 year of call center experience required.
• Customer service experience preferred.
• Receptionist duties in a medical setting preferred.
• Medical clinic or hospitality background is a plus.

Skills

Customer service

Call center experience

Receptionist duties

Job description

Work Schedule:

Per diem, Monday-Friday 8:00am-5:00pm, this is a hybrid position, in person location will be 2404 Charles St.

Additional components of compensation may include:

• Evening, night, and weekend shift differential
• Overtime
• On-call pay

At UW Health in northern Illinois, you will have:

• Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance
• Annual wellness reimbursement
• Opportunity for on-site day care through UW Health Kids
• Tuition reimbursement for career advancement--ask about our fully funded programs!
• Abundant career growth opportunities to nurture professional development
• Strong shared governance structure
• Commitment to employee voice

Qualifications

• No minimum education required.

Work Experience

• 1 year experience in a call center environment. Required
• Previous receptionist or customer service experience. Preferred
• medical clinic or hospitality experience. Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Description

UW Northern Illinois benefits