Call Center Customer Service Representative

Swoon; Deerfield (IL); Remote; USD 40,000 - 65,000; Part time

Benefits offered by this job

Remote work potential

Job summary

A leading recruitment agency is seeking a Recall Coordinator for a short-term, 4-week contract based in Deerfield, Illinois. The candidate will track all pull and quarantine actions and coordinate communications with internal teams. Required skills include strong communication, organization, and intermediate Excel proficiency. The role may involve occasional after-hours responsibilities. This is an excellent opportunity for an independent worker looking for a flexible working environment.

Qualifications

• Computer proficiency required.
• Ability to manage and review large sets of data in Excel.
• Experience with v-lookups and pivot tables.

Responsibilities

• Track all Pull & Quarantines and recall actions from start to finish.
• Coordinate communications with internal teams.
• Act as a point of contact between Compliance and other teams.
• Maintain tools and systems for compliance tracking.
• Support various areas of retail compliance.
• Support Retail Compliance projects and initiatives across the team.
• Assist with other areas of retail compliance (alcohol, food safety, tobacco, lottery, etc.).
• Follow up on actions to ensure completion and proper documentation.
• Keep organized records to support audits, reviews, and reporting.

Skills

Strong communication

Organization

Independent worker

Flexible on time

Intermediate Excel skills

Tools

Excel

Job description

***This is a short-term, 4 week contract - potential for fully remote

Job Description

• Primary responsibility: Track all Pull & Quarantines and recall actions from start to finish, ensuring tasks are completed on time, and actively follow up on recalls until substantiation is confirmed.
• Coordinate and share Pull & Quarantines/Recall communications with internal teams and field operations, ensuring information is clear and timely.
• Act as a point of contact between Compliance and other teams (Operations, Merchandising, Supply Chain, Quality, Technical) during Pull & Quarantines/Recall events.
• Assist with creating and updating compliance communications, SOPs, and Job Aids.
• Help maintain tools and systems that support compliance tracking and reporting.
• Support team projects and initiatives across the entire Retail Compliance team.
• Assist with other areas of retail compliance, such as alcohol, food safety, tobacco, lottery, and other regulated categories.
• Follow up on actions to help ensure they are completed and properly documented.
• Keep organized records to support audits, reviews, and reporting.

Keynote: Pull & Quarantines/Recalls can occasionally occur outside of normal business hours, including evenings and weekends. The coordinator must be available to respond as needed, though these events are rare.

BASIC SKILLS

Computer, phone, Intermediate Excel skills (managing and reviewing large sets of data, v-lookups, pivot tables, checking for duplicates, etc.)

SUMMARY of ROLE

Worker will be provided list of urgent recalls, need to contact Walgreens stores that have this item, speak to manager, and ensure items are taken off of the shelves and disposed of properly.

SOFT SKILLS

Strong communication, organization, independent worker, flexible on time