Call Center Customer Care - Inbound CSR

MMC Group; Tempe (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

MMC Group recherche un représentant du service clientèle pour son équipe de support des comptes fournisseurs. Ce poste offre une formation sur site d'environ 30 jours avant la transition vers le travail à distance. Les candidats doivent avoir de l'expérience dans les centres d'appels, d'excellentes compétences de communication, et être à l'aise avec les systèmes informatiques.

Qualifications

• Minimum 6 mois d'expérience dans un centre d'appels.
• Doit avoir 18 ans ou plus.
• Capable de taper au moins 30 WPM.

Responsibilities

• Répondre aux demandes des clients par téléphone, chat et email.
• Fournir des informations précises et résoudre les préoccupations des clients.
• Maintenir une attitude professionnelle et amicale.

Skills

Customer-focused

Verbal and written communication

Computer skills

Phone skills

Multi-tasking

Education

High School Diploma or GED

Tools

SAP

Job description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Requirements

Call Center Customer Service Representative(s) - Accounts Payable Support Team

Pay Rate : $19 / hour

Location : Remote (after onsite training)

Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM EST

Employment Type : Full-Time

Citizenship Requirement : Must be a U.S. Citizen or Green Card Holder

Are you a customer-focused professional with call center experience? We're seeking a dedicated Customer Service Representative to join our Accounts Payable support team. This role begins with approximately 30 days of onsite training, after which qualified, you may transition to remote work.

Key Responsibilities :

• Respond to customer inquiries via phone, chat, and email regarding accounts payable and billing issues.
• Provide accurate information and resolve customer concerns efficiently.
• Maintain a professional and friendly demeanor while delivering high-quality service.
• Adapt to evolving policies and procedures in a dynamic work environment.

Requirements :

• Minimum 6 months of call center experience.
• Strong computer and phone skills; ability to navigate web-based applications.
• Excellent verbal and written communication skills.
• Ability to manage multiple customer interactions confidently and professionally.
• High School Diploma or GED required.
• Must be 18 years or older.
• Must be able to type at least 30 WPM.

Preferred Qualifications :

• Experience with SAP or similar enterprise systems.

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