Call Center Coordinator - Remote (Part Time)

Centro Benefits Research; United States; Remote; Part time

Job summary

Centro Benefits Research is seeking a Remote Call Center Coordinator (Part Time) who is passionate about making a meaningful change. The role involves delivering exceptional customer service, managing calls, and supporting administrative tasks in a strong team culture. The ideal candidate will possess excellent communication skills and a commitment to professionalism, all while maintaining a flexible working environment.

Benefits

Health benefits

Paid time off

Learning and development programs

Qualifications

• Exceptional verbal and written communication skills.
• A minimum of one year of customer service experience preferred.
• Fluent Spanish bilingual speakers are highly desirable.

Responsibilities

• Deliver exceptional customer service through a remote call center.
• Handle and manage inbound and outbound calls efficiently.
• Collaborate with team members for adequate phone coverage.

Skills

Communication skills

Customer service

Organization

Multitasking

Analytical skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Google Workspace

Job description

Call Center Coordinator - Remote (Part Time)

Call Center Coordinator - Remote (Part Time)

Does your current company inspire you to build, grow, and innovate? Is your passion for making lasting and meaningful change being realized?

The tremendous growth in our business and increasing demand for our services means we are expanding our team in exciting ways. We have the heart of a startup and the backing of an industry leader. This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world.

Essential Duties and Responsibilities (include but are not limited to):

• Delivering exceptional customer service through a remote call center while managing multiple client queues efficiently.
• Seeking opportunities to expand administrative support responsibilities to enhance the overall customer experience.
• Handle and manage inbound and outbound calls as assigned.
• Multitask effectively while maintaining quality on assigned calls.
• Monitor and update customer and employee schedules, including conducting reviews during audits.
• Update census engagement details for new hires.
• Generate and send tickets for additional outreach in accordance with client guidelines.
• Provide accurate information to employees who call in, while recording and managing outreach activities.
• Collaborate with team members to ensure adequate phone coverage and availability.
• Maintain a professional and distraction-free remote work environment.
  
  

Qualifications, Skills And Requirements

• Exceptional verbal and written communication skills.
• Strong interpersonal, negotiation, and conflict-resolution abilities.
• Excellent organizational skills and attention to detail.
• Proficiency in multitasking while managing routine tasks.
• Strong analytical and problem-solving capabilities.
• Ability to prioritize and delegate tasks appropriately.
• Professionalism, integrity, and commitment to confidentiality.
• Ability to work efficiently from home using provided communication platforms.
• Reliable and consistent internet connection.
• Proficiency with Microsoft Office Suite, Google Workspace, or similar tools.
• Flexibility to perform other duties as assigned.
  
  

Education, Training And Experience

• High School Diploma or equivalent is required.
• A minimum of one year of customer service experience is preferred.
• Fluent Spanish bilingual speakers are highly desirable.
  
  

Base Pay: $15/hr

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

Thank you for your interest in joining the team!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Insurance

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