CALL CENTER CLERK

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 17,000 - 21,000; Full time

Job summary

The Call Center staff at St. Bernards Healthcare handles patient room service orders, answers calls, and enters meals into Stella, verifying patient information. They must understand diet orders, respond to menu questions, and alert a registered dietitian to any nutrition concerns.

A friendly, cheerful attitude aligns with the culture of healing. Hours run during room service operation, with lines opening at 7:00 AM and closing at 7:00 PM; duties require knowledge of diet variations and

Qualifications

• One year food service experience in a hospital food service similar to SBRMC. Diet office or patient diet experience preferred.

Responsibilities

• Take patient room service calls and enter meal orders into Stella.
• Verify patient information and diet orders for accuracy.
• Answer menu questions and report process and quality issues to management.
• Communicate patient nutrition concerns to a registered dietitian and follow diet variations.

Skills

Food service experience

Dietary experience

Tools

Stella

Job description

• One year food service experience in a hospital food service similar to SBRMC. Diet office or patient diet experience preferred.
• Physical
• This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.
• Normal hospital environment. Normal/corrected eyesight. Hearing within normal range. Uses computer, telephone, fax machine, and copier. Continuous sitting. Occasional lifting up to 10 lbs.

JOB SUMMARY

The Call Center staff is responsible for handling patient room service orders. The Call Center staff answers patient calls and enters meal orders into Stella, verifying the accuracy of patient information. She/he also answers menu questions, reports process and quality issues to management, and reports potential patient nutrition concerns to a registered dietitian. Employees in this position must be familiar with all menu offerings, diet variations and specifics of what may be ordered by patients based on the diet order. This position requires knowledge and understanding of basic diet orders and food allergies. Employees in this position must maintain a friendly and cheerful attitude at all times, reflecting the culture of healing which we promote. The Call Center is staffed to receive patient orders during all hours of room service operation. Telephone lines open at 7:00 AM for room service delivery. Room Service continues until telephone lines close at 7:00 PM. Delivery of meals ends at approximately 7:45 PM or with the delivery of the last order received at 7:00 PM. When on duty, if you must leave the Call Center, another staff member or management team member must be present to handle incoming calls. The Call Center will run the missed meal report three times per day, at the close of each peak meal period, (approximately 8:30 AM, 1:00 PM, 7:00 PM). If the patient chooses not to receive a meal, the Call Center will document this as a refused meal in our system. When a patient has refused two or more meals, the Call Center team will let the Dietitian know. Call Center staff will take whatever action necessary to maximize patient satisfaction with room service.