Call Center Associate

Esler Companies; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision Insurance

Tuition Reimbursement

401k with company match

Paid Time Off

Paid Holidays

Volunteer Time

Job summary

Esler Companies – Renewal by Andersen is seeking a Call Center Associate who will speak directly with homeowners, delivering tailored solutions for window replacements and guiding customers through options with a focus on service excellence.

You can earn weekly and monthly bonuses as part of a performance-driven team, with a clear growth plan and opportunities for advancement. Required to reside within commuting distance of Austin, TX and available to work onsite as needed.

Qualifications

• 1 year of customer service experience required.
• Call center experience a plus.
• Weekend availability required.
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment while multitasking.

Responsibilities

• Deliver exceptional customer service by actively listening to customer needs and providing tailored solutions.
• Identify customers' unique home situations.
• Schedule appointments for Sales Consultants to price and sell the job.
• Communicate effectively and show empathy as the first point of contact.
• Provide world-class customer service with the resources and coaching provided.

Skills

Customer service

Communication

Empathy

Goal-driven

Job description

Overview

If you have experience in customer service, motivated by metrics and set goals, this is the opportunity for you!

As an Call Center Associate for Esler Companies – Renewal by Andersen you will speak directly with homeowners who are interested in our industry leading products and services (no cold calling!).

With weekly and monthly bonuses our reps earn an average of $50,000-$70,000 yearly. Not only do we offer great benefits and incentives, but also a streamlined growth and development plan. In 2025, over 50 of our teammates were promoted to higher level positions!

We also offer work from home eligibility after 1 year of being onsite. Candidates must reside within commuting distance of our office and be able to work onsite as needed. We also offer company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement and more!

Responsibilities

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
• Identify customers unique home situations.
• Schedule appointments for our Sales Consultants to go out to price and sell the job.
• Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
• Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.

Qualifications

• 1 year of customer service experience required.
• Call center experience a plus.
• Weekend availability required (we offer shift differential pay!).
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment while multitasking.
• Strong interpersonal skills, including empathetic listening and warm communication style.
• A drive to meet metrics and ability to accept constructive feedback.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Posted Salary Range

USD $50,000.00 - USD $70,000.00 /Yr.