Call Center - Assistant Manager

Nissanauto; Cookeville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading automotive service company in Cookeville is seeking a motivated Assistant Manager for the Call Center. This full-time role involves supporting team operations, ensuring high standards of customer service, and overseeing scheduling and training of agents. Ideal candidates will have prior call center experience and demonstrate strong leadership abilities.

Benefits

401(k) + Matching

Health, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Qualifications

• Previous call center or service coordination experience required.
• Leadership or supervisory experience preferred.
• Bilingual candidates highly encouraged to apply.

Responsibilities

• Assist in the oversight of day-to-day call center operations.
• Monitor performance metrics and call quality.
• Train and onboard new agents.

Skills

Problem-solving

Multitasking

Communication

Job description

Join to apply for the Call Center - Assistant Manager role at Cookeville Nissan

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Join to apply for the Call Center - Assistant Manager role at Cookeville Nissan

This range is provided by Cookeville Nissan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

Automotive Service Call Center - Assistant Manager

Pay: $18.00 per hour

Full-Time Position | Location: 931 S. Willow Avenue, Cookeville, TN

Call Center Experience Required

LEADERSHIP EXPERIENCE PREFERRED

BILINGUAL CANDIDATES ARE HIGHLY ENCOURAGED TO APPLY!

In-person applications can be filled out at 501 Neal Street (Nissan of Cookeville).

Questions? Call 931-261-0776.

OVERVIEW:

We are seeking a highly motivated Assistant Manager to help lead and support our Call Center team. This role is ideal for someone with call center experience who’s ready to take on more responsibility, help coach a team, and maintain top-tier customer service standards in a fast-paced automotive service environment.

The Assistant Manager will work alongside the Call Center Manager to supervise daily operations, support and guide team members, resolve escalated customer concerns, and ensure scheduling and service coordination are running smoothly, in addition to the duties of a Call Center Agent.

KEY RESPONSIBILITIES:

• Support Team Supervision:
• Assist in the oversight of day-to-day call center operations.
• Provide real-time support and coaching to agents.
• Monitor performance metrics and call quality.
• Escalation Handling:
• Step in to resolve complex customer concerns or conflicts.
• Ensure all customer issues are addressed within company policies.
• Scheduling & Coordination:
• Oversee appointment bookings and maintain efficient scheduling processes.
• Ensure agents are accurately gathering vehicle and service information.
• Training & Development:
• Help onboard and train new agents.
• Participate in ongoing development of staff to uphold service standards.
• System Management:
• Ensure accurate documentation of customer interactions in the system.
• Monitor workflow and help optimize team performance.
  
  
  

REQUIREMENTS:

• Previous call center or service coordination experience.
• Leadership or supervisory experience preferred.
• Strong problem-solving and multitasking skills.
• Excellent verbal and written communication.
• Familiarity with automotive services is a plus.
  
  
  

BENEFITS:

• $18.00/hour
• 401(k) + Matching
• Health, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
  
  
  

Work Schedule:

• Monday through Saturday
• 1 day off Monday - Friday, in addition to Sundays.
• Day and closing shifts
  
  
  

Ability to Commute:

Cookeville, TN 38501 (Required)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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