Call Center Assistant-Bilingual Spanish

Honor Community Health; Pontiac (MI); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental and Vision insurance

Paid Time Off

Holidays (Paid)

Job summary

Honor Community Health is seeking a dedicated Call Center Assistant I to support patient care by answering calls, scheduling appointments, and routing inquiries within our Michigan-based centers.

The position is full-time, in-person, requiring strong computer skills, comfort with Electronic Medical Records, and a patient-focused mindset to deliver compassionate service across diverse populations in Oakland County.

Qualifications

• High school diploma or equivalent is required.
• Two years of experience in front-line customer service or in a similar call center position.
• Experience working in a healthcare setting strongly preferred.
• Strong computer skills, including knowledge of Microsoft Office.
• Experience in using Electronic Medical Records preferred.

Responsibilities

• Answer calls and provide information to patients.
• Schedule appointments and route calls to the appropriate centers/clinicians.
• Address patient questions with professionalism and courtesy.
• Maintain accurate and timely documentation within the EMR.
• Liaise between Honor Community Health centers and clinical teams.
• Provide language services to non-English speaking patients when needed.

Skills

Front-line customer service

Microsoft Office

Patient-focused mindset

Education

High school diploma or equivalent

Tools

Electronic Medical Records

Job description

Full Call Center Assistant Job Description (Click to View)

Honor Community Health is a 501c3 Federally Qualified Health Center co-located within 20 locations. Our mission is to provide for the health and wellness needs of the underserved of Oakland County through the provision of comprehensive, integrated primary, behavioral health, and dental care. We serve all populations regardless of their ability to pay. Our team is passionate about serving the people of Oakland County.

*NOTE: COVID -19 Vaccinations are recommended. *NOTE: this is a fully in-person position

Position Description

Reporting to the Program Manager, the full-time, non-exempt Call Center Assistant I plays a key role in supporting patient care by answering calls, scheduling appointments, addressing patient questions, and routing calls appropriately. They must maintain strong internal and external relationships, act as a liaison for Honor Community Health (HCH) centers and clinical teams and provide language services to non-English speaking patients. The Call Center Assistant I must consistently demonstrate professionalism and contribute to a culture of excellence, compassion, and high-quality healthcare.

What are we looking for?

• High school diploma or equivalent is required.
• Two years of experience in front-line customer service or in a similar call center position.
• Experience working in a healthcare setting strongly preferred
• Strong computer skills, including knowledge of Microsoft Office
• Experience in using Electronic Medical Records preferred.
• A flexible and positive attitude
• Ability to work in a fast-paced environment
• Creating an excellent patient experience
• Patient focused mindset

What do we Offer?

• Competitive Wages
• 401k with company match
• Medical, Dental and Vision insurance
• Employer Paid Life Insurance
• Employer Paid Short-Term and Long-Term Disability Insurance
• 4-6 Weeks Paid Time Off for Full-Time Employees
• Paid Time off for Part-Time Employees
• PaidHolidays and Floating Holiday
• Paid Bereavement Leave
• Parental Leave
• LifeMart Discount Program for all employees
• Continuing Medical Education (CME) Allowance for Clinicians
• Free Malpractice Insurance
• License Reimbursement
• Free Employee Assistance Program
• Public Service Loan Forgiveness to all Full-Time Employees
• National Health Service Corp (NHSC) for licensed health care providers and offers up to $50,000 toward student loans

Why work for Honor?

• Honor is a patient directed and community driven Federally Qualified Health Center.
• We ensure that patients come first by providing enabling services to assist patients with specific barriers to care such as transportation, translation, food security, and other social services.

Please note the selected candidate will be required to submit to a criminal record check, financial background check, and reference check.