Call Center Appointment Setters

Great Day Improvements: A Family of Brands; Saint Petersburg (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A prominent home improvement company is looking for Call Center Appointment Setters in Saint Petersburg, Florida. This role involves making outbound calls to schedule appointments for design consultants. The ideal candidate should have a high school diploma and possess excellent communication skills, along with the ability to work independently and multitask efficiently. This is a great opportunity to grow within a dedicated team offering superior customer service.

Qualifications

• Minimum high school diploma required.
• Strong communication and organization skills are essential.
• Experience in a customer service role preferred.

Responsibilities

• Ensure a positive experience for prospective customers.
• Manage various tasks using Microsoft Office.
• Schedule in-person appointments for sales representatives.

Skills

Excellent communication skills

Organizational skills

Ability to multitask

Teamwork

Customer service orientation

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Job Description:

Job information Call Center Appointment Setters from the Company Great Day Improvements: A Family of Brands, located in Saint Petersburg, FL, United States. This job opening requires a Bachelor Degree education level.

Job Responsibility:

Overview: Home Performance Alliance - Call Center Appointment Setters has over 10 years' experience serving the Florida market. Home Performance Alliance (HPA) has over 300 dedicated professionals providing superior products and best-in-class customer service. Our product line includes hurricane-impact windows, doors, bathroom remodeling/additions, and roofing, all made in the USA for Florida homeowners.

As a Call Center Appointment Setters, you will be responsible for identifying potential clients, reaching them on the phone, and scheduling an appointment for a design consultant for an in-person follow-up visit. Responsibilities include:

• Ensuring each prospective client and potential customer has a positive experience with our company
• Taking the initiative to learn about the company and grow within the role
• Prioritizing appointments to maximize revenue
• Making outbound calls to leads, pitch misses, and canceled contracts; scheduling in-person appointments for sales reps
• Fielding incoming phone calls and converting 50% or more to appointments
• Using Microsoft Office suite to manage various aspects of the job
• Demonstrating a pleasant disposition with each prospect
• Properly explaining the products and services to prospective customers when making appointments

Qualifications:

• Minimum high school diploma
• Ability to work independently using Microsoft Office Suite
• Ability to multitask with a positive attitude
• A pleasant speaking voice when engaging with prospects and customers
• Experience and willingness to work in a team environment
• Excellent communication, listening, and organization skills

HPA is firmly committed to the principle of equal employment opportunity, offering employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military, and other prohibited bases of discrimination. Candidates must pass pre-employment background checks.

Equal Employment Opportunity Statement: HPA is a fair chance employer; prior backgrounds will not automatically disqualify you from employment with HPA. We are a Drug-Free Workplace.