Call Center Agent (US-Remote)

QT Communications Technology; New York (NY); Remote; USD 10,000 - 60,000; Part time

Job summary

A telecommunications company is urgently hiring a remote call center representative in New York. This role involves providing outstanding customer service by answering calls, addressing complaints, and troubleshooting problems. Candidates should possess excellent communication skills and customer service experience, with a minimum of a high school diploma. Join a team that values customer focus and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service and communication skills needed.
• Proficiency with CRM software and strong typing skills is a must.

Responsibilities

• Answering calls and addressing client needs and complaints.
• Responding efficiently to callers and providing solutions.
• Building lasting relationships based on trust and reliability.

Skills

Customer Service

Communication

Time Management

Technical troubleshooting

Adaptability

Education

High school diploma or equivalent

Further education or experience

Tools

CRM software

Databases

Job description

Its Hourly Paid Job ( US - Remote ). Urgent Hiring !!!!

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Representative Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Call Center Representative Requirements:

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.

Required Skills:

• Typing
• Hiring
• Accountability
• Reliability
• Metrics
• Reason
• Databases
• Troubleshooting
• Education
• Time Management
• Software
• Customer Service
• Communication
• Sales
• Training
• Management