Call Center Agent - Remote | WFH at Get It - Marketing Saint Petersburg, FL

Itlearn360; Saint Petersburg (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading educational support provider based in Saint Petersburg, FL is seeking a passionate Call Center Agent to assist students through the enrollment process. The ideal candidate will possess excellent communication skills and a strong customer service background. Responsibilities include engaging with students via phone and email, providing essential enrollment information, and maintaining compliance with educational policies. This full-time role offers $15.00 to $16.00 per hour and an opportunity to make a real impact in students’ educational journeys.

Benefits

Training and professional development

Collaborative team culture

Dynamic, student-focused environment

Qualifications

• Strong computer skills with the ability to navigate multiple systems efficiently.
• Ability to multitask, manage multiple student accounts, and accurately document interactions.
• Prior experience in recruitment, sales, or higher education is a plus.

Responsibilities

• Engage with prospective students via phone and email, providing information on programs.
• Assist in increasing student inquiries and applications through exceptional customer service.
• Maintain professionalism and adhere to policies such as FERPA compliance.

Skills

Excellent communication skills

Customer service orientation

Strong computer skills

Multitasking abilities

Problem-solving skills

Education

Associate degree or completion of 24 college credits

One year of experience in admissions or student services

Three years of relevant customer service or call center experience

Job description

Call Center Agent - Remote | WFH job at Get It - Marketing. Saint Petersburg, FL. Call Center Agent - Student Support & Enrollment

Are you passionate about helping students achieve their educational goals? Do you have excellent communication skills and a talent for providing top-tier customer service? If so, we'd love to have you on our team! As a Call Center Agent, you'll play a vital role in guiding students through the enrollment process, providing essential information, and ensuring a seamless experience from inquiry to enrollment. This role involves high-touch interactions through inbound and outbound calls, making every student feel supported and valued. What You'll Do: Engage with prospective and current students via phone and email, providing information on programs, enrollment steps, and financial aid.
Assist in increasing student inquiries, applications, and retention through exceptional customer service.
Stay informed about recruitment events, information sessions, orientations, and registration deadlines.
Occasionally assist students with course selection and registration.
Provide guidance on financial aid status, payment processes, and next steps.
Work within multiple systems, including VPNs and student information platforms, to document interactions and track student progress.
Efficiently toggle between different systems and emails to gather and provide real-time updates.
Attend remote training sessions to stay updated on new programs, policies, and services.
Maintain professionalism and adhere to policies such as FERPA compliance in all interactions.
Collaborate with team members and supervisors, accepting feedback to improve processes and student experiences.
Perform other related duties as assigned. What We're Looking For: Education & Experience: Associate degree or completion of at least 24 college credits, OR
Minimum of one year of experience in admissions, registration, financial aid, or student services, OR
Three years of relevant customer service or call center experience.
Strong computer skills with the ability to navigate multiple systems efficiently.
Excellent written and verbal communication skills.
Goal-oriented, highly motivated, and passionate about helping students succeed.
Ability to multitask, manage multiple student accounts, and accurately document interactions.
Strong problem-solving skills and the ability to guide students toward the right programs for their career and personal goals.
Prior experience in recruitment, sales, or higher education is a plus. Why Join Us? A dynamic, student-focused environment where your work makes a real impact.
Training and professional development to enhance your skills.
Collaborative team culture with a commitment to excellence. If you're ready to help students take the next step in their education while growing your own career, we'd love to hear from you!
Employment Type: Full-Time
Salary: $ 15.00 16.00 Per Hour