Call Center Agent - REMOTE - Land OLakes, FL

Florida Medical Clinic Orlando Health; Wesley Chapel (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading health facility is looking for a Call Center Agent to provide excellent patient-centered service in a busy remote environment. This role involves managing patient inquiries, scheduling appointments, and ensuring compliance with clinic protocols. Ideal candidates will possess strong communication and customer service skills, along with a High School diploma. The position promises opportunities for growth and various employee benefits.

Benefits

Tuition reimbursement

Comprehensive medical, dental, vision coverage

Up to 5% employer match on retirement contributions

Four weeks of paid parental leave

Flexible leave options

Qualifications

• Requires a High School Diploma or equivalent.
• Two years of related experience in a customer service or call center role preferred.
• Must have a working knowledge of medical terminology and excellent communication skills.

Responsibilities

• Deliver patient-centered service while managing high-volume call center tasks.
• Perform intake triage and appointment scheduling.
• Provide accurate information to patients and health care providers.

Skills

Customer service skills

Interpersonal skills

Communication skills

Computer literacy

Education

High School Diploma or equivalent

Job description

Call Center Agent - REMOTE - Land OLakes, FL

Call Center Agent - REMOTE - Land OLakes, FL

Position Summary

To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and

Position Summary

To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and

community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and

other patient requests based on provider protocols and Florida Medical Clinic policies and procedures.

Onsite training for 8 weeks in Land O' Lakes, FL.

Why is Florida Medical Clinic Orlando Health your best place to work?

•  Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
•  Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
•  Financial & Retirement – Up to 5% employer match on retirement contributions.
•  Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
•  Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
  
  

Responsibilities

Essential Functions.

• Answers assigned department/queue overflow calls, maintaining approved standards

• Answers phones and assists callers

• Follows tasking guidelines and provides accurate and complete information

• Addresses Web Appointment Requests as assigned

• Completes the end of day process

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other

federal, state, and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

• Performs all other duties as assigned.

Other Related Functions

• Performs other incidental and related duties as required and assigned

• Maintains an organized and clean work area

• Participates in maintenance of clinical supplies

Qualifications

Education/Training

High School Diploma or equivalent required

Licensure/Certification

None

Experience

• Two (2) years of related experience required. Relevant experience may include, clerical customer service, call center / high

volume phones (200 calls or more daily), physician office, insurance billing, or other health care related

• Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working

with a concierge-style or call center service model preferred

• A working knowledge of medical terminology preferred

• High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer

software packages and/or systems.

• Must have excellent interpersonal, customer service, and communication skills.

• Must be able to perform under stress when confronted with emergency, critical, or unusual situations.

• Must be able to multi-task effectively, maintaining a high standard of patient focus while making generalizations, evaluations, or

decisions based on sensory or judgmental criteria.

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

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