Call Center Agent - REMOTE - Land O Lakes, FL

Florida Medical Clinic Orlando Health; Wesley Chapel (FL); Remote; USD 32,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Call Center Agent to join their remote customer service team. The agent will focus on delivering exceptional patient service, handling calls, scheduling appointments, and managing inquiries effectively. Ideal candidates should be experienced in high-volume environments and have strong customer service skills. This position offers opportunities for growth and development within the healthcare field.

Benefits

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Four weeks of paid parental leave

Medical, dental, and vision benefits

Work-life balance initiatives

Qualifications

• Two years of related experience required, including call center or health care.
• Excellent computer literacy and knowledge of medical terminology preferred.
• Ability to work under stress and maintain a high standard of patient focus.

Responsibilities

• Deliver excellent patient-centered service in a high-volume call center.
• Perform intake triage and appointment scheduling as per protocols.
• Assist callers and provide accurate information based on guidelines.

Skills

Interpersonal skills

Communication skills

Customer service skills

Problem solving

Education

High School Diploma or equivalent

Job description

Call Center Agent - REMOTE - Land O Lakes, FL

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Call Center Agent - REMOTE - Land O Lakes, FL

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Join to apply for the Call Center Agent - REMOTE - Land O Lakes, FL role at Florida Medical Clinic Orlando Health

Position Summary

To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and

Position Summary

To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and

community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and

other patient requests based on provider protocols and Florida Medical Clinic policies and procedures.

Onsite training for 8 weeks in Land O' Lakes, FL.

Why is Florida Medical Clinic Orlando Health your best place to work?

•  Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
•  Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
•  Financial & Retirement – Up to 5% employer match on retirement contributions.
•  Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
•  Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
  
  

Responsibilities

Essential Functions.

• Answers assigned department/queue overflow calls, maintaining approved standards

• Answers phones and assists callers

• Follows tasking guidelines and provides accurate and complete information

• Addresses Web Appointment Requests as assigned

• Completes the end of day process

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other

federal, state, and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

• Performs all other duties as assigned.

Other Related Functions

• Performs other incidental and related duties as required and assigned

• Maintains an organized and clean work area

• Participates in maintenance of clinical supplies

Qualifications

Education/Training

High School Diploma or equivalent required

Licensure/Certification

None

Experience

• Two (2) years of related experience required. Relevant experience may include, clerical customer service, call center / high

volume phones (200 calls or more daily), physician office, insurance billing, or other health care related

• Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working

with a concierge-style or call center service model preferred

• A working knowledge of medical terminology preferred

• High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer

software packages and/or systems.

• Must have excellent interpersonal, customer service, and communication skills.

• Must be able to perform under stress when confronted with emergency, critical, or unusual situations.

• Must be able to multi-task effectively, maintaining a high standard of patient focus while making generalizations, evaluations, or

decisions based on sensory or judgmental criteria.

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

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