Call Center Agent Remote FT/PT

Recooty Inc.; United States; Remote; Full time

Job summary

A leading company seeks remote Customer Service Agents to manage inbound and outbound calls, provide solutions to customer inquiries, and ensure high-level customer satisfaction. The position offers flexible hours, requiring strong communication and multitasking skills. Candidates with a proven background in customer support and call centers are encouraged to apply.

Benefits

Work from home

Qualifications

• Proven experience in customer support or client service.
• Strong verbal and written communication skills.
• At least 1 year of high-volume call center experience.

Responsibilities

• Manage inbound and outbound calls effectively.
• Provide accurate information and meet customer service targets.
• Handle customer complaints and ensure resolution.

Skills

Customer orientation

Communication

Multitasking

Active listening

Tools

Microsoft Office

Job description

Customer Service Agent – Remote

Job Type: Full Time, Part-time – Work from Home

Hours: Varies with flexibility across all seven days of the week.

Salary: $20.25 - $26.33 an hour

ULTA Research Services LLC is a marketing opinion research and recruiting company located in the Loop in downtown Chicago. They specialize in recruiting and facilitating qualitative opinion research exercises on a nationwide scale.

At Ulta Research Services LLC, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by Ulta Research Services LL and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in typing
• Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
• Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
• Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
• Flexibility with scheduling and work hours
• At least 1 year of previous high-volume call center experience
• Experience working with an automatic dialer
• Must be computer literate
• Pleasant phone demeanor
• Experience in both Inbound and Outbound environments
• Other requirements may vary as determined by management.
• Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry. At least one year of previous high-volume call center experience

Benefits:

• Work from home

Shift:

• 8 hour shift