Call Center Agent *REMOTE* FL

Florida Medical Clinic Orlando Health; Wesley Chapel (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Call Center Specialist to deliver excellent patient-centered service in a busy environment. The role involves intake triage, scheduling, and assisting patients with inquiries. Candidates should have a high school diploma, relevant experience, and strong customer service skills.

Benefits

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Comprehensive medical, dental, and vision insurance

Four weeks paid parental leave

Flexible leave options

Qualifications

• Two years of related experience required, including call center or clerical customer service.
• Preferred experience in a healthcare or hospitality-related industry.
• Working knowledge of medical terminology is preferred.

Responsibilities

• Answer incoming calls and assist patients in a high-volume call center environment.
• Follow tasking guidelines to provide accurate information.
• Perform intake triage and appointment scheduling.

Skills

Interpersonal skills

Customer service

Communication skills

Multitasking

Computer literacy

Medical terminology

Education

High School Diploma or equivalent

Job description

Position Summary

To deliver excellent patient-centered service while providing information regarding services to patients, hospitals, staff, and community healthcare providers in a high-volume call center environment. Perform intake triage, appointment scheduling, and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures.

Onsite training in Land O' Lakes, FL.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Answers assigned department/queue overflow calls, maintaining approved standards.
• Answers phones and assists callers.
• Follows tasking guidelines and provides accurate and complete information.
• Addresses Web Appointment Requests as assigned.
• Completes the end-of-day process.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Performs all other duties as assigned.

Other Related Functions

• Performs other incidental and related duties as required and assigned.
• Maintains an organized and clean work area.
• Participates in the maintenance of clinical supplies.

Qualifications

Education/Training

High School Diploma or equivalent required.

Licensure/Certification

None.

Experience

• Two (2) years of related experience required. Relevant experience may include clerical customer service, call center/high-volume phones (200+ calls daily), physician office, insurance billing, or other healthcare-related roles.
• Additional (1) year clinical experience (CMA, MA, CNA) or experience in a healthcare or hospitality-related industry working with a concierge-style or call center service model is preferred.
• A working knowledge of medical terminology is preferred.
• High level of general computer literacy required, demonstrated by experience with various software packages and systems.
• Excellent interpersonal, customer service, and communication skills are essential.
• Ability to perform under stress in emergency, critical, or unusual situations.
• Ability to multi-task effectively, maintaining a high standard of patient focus while making decisions based on sensory or judgmental criteria.

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for, and serve our patients and families. All are welcome here.