Call Center Agent Inbound Customer Service (Tulsa, OK - REMOTE • •)

Avantive Solutions; Tulsa (OK); Remote; USD 10,000 - 60,000; Full time

Job summary

Avantive Solutions seeks a Call Center Inbound Customer Service Team Member to assist customers dealing with missing pets. This role blends customer care and support within a rewarding and collaborative environment. Responsibilities include managing inbound customer calls and ensuring exceptional service. The position begins remote after initial on-site training, with opportunities for career advancement in a supportive workplace.

Benefits

Competitive salary with experience

Paid time off and paid holidays

Medical Insurance benefits

Dental and Vision insurance

401K with company match

Career advancement opportunities

Fun work environment

Qualifications

• Must have at least 6 months of call center experience.
• Designated quiet workspace for remote work.
• Ability to pass background checks and drug screenings.

Responsibilities

• Reassure callers regarding their missing pets.
• Serve as a frontline to help reunite pets with their owners.
• Adhere to daily schedules and handle inbound calls.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or GED

Job description

Call Center Inbound Customer Service Team Member (Tulsa, OK REMOTE

The Opportunity

• Must live in / near Tulsa, OK. Training is on-site in Tulsa for at least three weeks, then remote work from home (WFH) is an option after meeting attendance and performance goals.

Inbound call center Customer Support. If you have a passion for providing an exceptional customer experience, you can contribute to our world-class level of customer satisfaction. We need to talk! This position is the first line of contact to customers nationwide, helping people reunite with their missing pet. We answer 24 / 7, 365 days a year.

What You'll Do :

• Reassure the caller who may be panicked about their missing fur-baby.
• Serve as Avantive Solutions' frontline team to help reunite pets with their pet-parents.
• Provide a positive experience for our customers.
• Be part of a collaborative team and culture that offers advancement opportunities.
• Adhere to daily schedules to manage inbound calls. (Daily phone calls may increase during peak periods.)
• Day and evening schedules available - we hire to a specific shift.

Why You'll Love Working Here

We are committed to building a workplace where every employee is welcomed and valued. We believe in wowing our clients and taking care of our employees. You'll enjoy...

• Competitive salary based on experience - $14.50 an hour base to start.
• Paid time off and paid holidays
• Medical Insurance benefits, including no-cost virtual doctor visits.
• Dental, Vision, Paid Life Insurance, and Pet Insurance
• 401K with company match
• Career advancement opportunities -we love to promote from within!
• Fun and motivating work environment

What You'll Bring :

• Previous call center experience is REQUIRED .(MIN. 6 MONTHS OF EXPERIENCE)
• High School diploma or GED required.
• Must be at least 18 years old.
• If remote, a quiet designated work area at home. This role is not a substitute for childcare, elder care, side gigs, etc.
• Ability to pass a drug screen and federal background check upon hire.

The Team

Avantive Solutions is a rapidly growing global business providing contact center and business process outsourcing (BPO) solutions; we're the frontline for some of the most recognized companies in pet care and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities!

We support a purpose-driven culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work.

Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast-paced team, you'll love your career with us! We are an equal opportunity employer.

Apply now at www.avantivesolutions.com / jobs

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