Call Center Agent – Customer Service

Enterprise Call Center; The Dell (MS); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid training

W2 employment

Paid time off

Optional insurance (Aflac)

Household telehealth (MDLive)

Performance-based incentives

Job summary

Genesis Call Center is hiring Customer Service Agents to handle inbound support for major brands, assisting customers with questions, service requests, and account needs. You will use guided systems to deliver accurate, professional care aligned with brand standards.

Payout happens via a structured W2 employment with paid training following client certification, and scheduling flexibility after certification. Join a team offering growth through frontline and leadership pathways.

Qualifications

• Must be 18 years or older.
• Authorized to work in the United States.
• U.S. resident (excluding specified states).
• Able to follow detailed processes and meet performance expectations.
• Comfortable navigating computer applications and web-based tools.
• Excellent communication and active listening abilities.

Responsibilities

• Handle inbound interactions for major brands.
• Assist customers with questions, service requests, and account needs.
• Provide product support using guided systems and resources.
• Deliver high-quality customer care with professionalism and brand alignment.
• Opportunities for schedule flexibility after certification.

Skills

Communication skills

Active listening

Independent work

Computer skills

Process adherence

Bilingual (Spanish/English)

Education

High school diploma or GED

Job description

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications

High school diploma or GED

Must be at least 18 years of age

Authorized to work in the United States

U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

Ability to follow detailed processes and meet performance expectations

Strong communication and active listening skills

Comfortable navigating computer applications and web-based tools

Ability to work independently and remain accountable to schedules

Preferred:

Prior call center or customer service experience

Bilingual (Spanish/English) preferred but not required

Familiarity with phone-based or computer-based support environments

Additional Information

Flexible scheduling options after certification

Paid training following successful client certification

W2 employment structure with payroll, protections, and stability

Paid time off and optional supplemental insurance (Aflac)

Household telehealth access through MDLive

Access to performance-based incentives

Career advancement pathways into support, QA, and leadership roles

All applicant information is kept confidential under EEO guidelines

Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

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