Call Center Agent – Customer Service

Enterprise Call Center; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Supplemental insurance (Aflac)

MDLive telehealth

Performance-based incentives

Career advancement pathways

Job summary

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for major brands, providing answers, service requests, and product support. You will use guided systems to ensure accurate, brand-aligned customer care.

The role offers schedule flexibility after certification and is ideal for applicants seeking a stable, structured support position with growth potential, paid training, and a supportive onboarding process.

Qualifications

• High school diploma or GED.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.
• Preferred: Prior call center or customer service experience.
• Bilingual (Spanish/English) preferred but not required.
• Familiarity with phone-based or computer-based support environments.

Responsibilities

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
• Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
• Support schedule flexibility after certification and contribute to a stable, structured support role with growth potential.

Skills

Strong communication

Active listening

Detail-oriented

Process adherence

Independent work

Schedule accountability

Bilingual (Spanish/English) preferred

Education

High school diploma or GED

Authorized to work in the United States

Tools

Web-based tools

Job description

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications

High school diploma or GED

Must be at least 18 years of age

Authorized to work in the United States

U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

Ability to follow detailed processes and meet performance expectations

Strong communication and active listening skills

Comfortable navigating computer applications and web-based tools

Ability to work independently and remain accountable to schedules

Preferred:

Prior call center or customer service experience

Bilingual (Spanish/English) preferred but not required

Familiarity with phone-based or computer-based support environments

Additional Information

Flexible scheduling options after certification

Paid training following successful client certification

W2 employment structure with payroll, protections, and stability

Paid time off and optional supplemental insurance (Aflac)

Household telehealth access through MDLive

Access to performance-based incentives

Career advancement pathways into support, QA, and leadership roles

All applicant information is kept confidential under EEO guidelines

Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.