Call Center Agent (100% Remote) • •US ONLY • •

Perun HR; Pasadena (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in the HR sector is seeking a Call Center Agent for a fully remote position. You will be responsible for delivering quality customer service while managing inquiries and productivity metrics. Ideal candidates should be tech-savvy, possess strong communication skills, and have a customer-focused approach. This role offers opportunities for training to enhance your skills in a supportive environment.

Qualifications

• Strong communication skills are essential.
• Fast typing speed of at least 50 wpm required.
• Previous experience with customer service platforms is preferred.

Responsibilities

• Answer customer inquiries and provide exceptional service.
• Meet productivity metrics aligned with department goals.
• Communicate effectively with management.

Skills

Strong verbal and written communication skills

Fast typing speed

Tech-savvy and fast learner

Customer-focused

Ability to work under stress

Education

College degree or equivalent preferred

Tools

Zendesk

Job description

About the job Call Center Agent (100% Remote)

• US ONLY
• Customer Care Representative Full-Time
• Reports to Customer Care Team Lead
• 100% Remote work from home!

RESPONSIBILITIES :

• Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
• Delivers quality customer satisfaction with every contact
• Meets key individual productivity metrics in line with department goals
• Displays understanding and follow through with policies and guidelines
• Communicate to management regarding issues
• Other duties as assigned

SKILLS :

• Strong verbal and written communication skills
• Fast typing speed (at least 50 wpm or above)
• Tech-savvy and a fast learner
• Customer-focused
• Ability to work under stress to achieve targets
• Previous experience with Zendesk is a plus
• College degree or equivalent preferred

EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS :

• A desktop or laptop (2015 or newer, Mac or PC)
• A voice-capable headset, and a webcam to carry out training and work duties.
• Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers / managers via Slack or Zoom.
• A (non-public) dedicated workspace that is free from noise or distraction

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