Call Center Agent

PATLive, Inc.; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A call center service provider is seeking a Call Center Agent to manage incoming calls for the Florida Department of Financial Services. The ideal candidate will provide exceptional customer service and maintain a regular schedule from 8:00 AM to 5:00 PM EST, Monday through Friday. A reliable wired internet connection and high-quality equipment are necessary. This position is best suited for candidates residing in Florida or Texas.

Qualifications

• Reliable wired internet connection with a minimum speed of 20 Mbps download and 5 Mbps upload.
• High-quality wired headset, keyboard, and mouse are necessary for optimal performance.
• Ability to pass a Level 2 background check.

Responsibilities

• Provide exceptional customer service in a high-volume call environment.
• Maintain full-time availability for a Monday through Friday schedule, 8:00 AM to 5:00 PM EST.
• Utilize technical skills to navigate software applications and manage calls effectively.

Skills

Customer service

Technical skills

Tools

Wired headset

Keyboard

Mouse

Job description

A company is looking for a Call Center Agent to handle incoming calls for the Florida Department of Financial Services.

Key Responsibilities

• Provide exceptional customer service in a high-volume call environment
• Maintain full-time availability for a Monday through Friday schedule, 8:00 AM to 5:00 PM EST
• Utilize technical skills to navigate software applications and manage calls effectively

Required Qualifications

• Must have a reliable wired internet connection with a minimum speed of 20 Mbps download and 5 Mbps upload
• Possess a high-quality wired headset, keyboard, and mouse for optimal performance
• Available to work a consistent Monday through Friday schedule, from 8:00 AM to 5:00 PM EST
• Preferred residency in Florida or Texas
• Ability to pass a Level 2 background check