Call Center Agent

VDart Inc; St. Louis (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

VDart Inc is seeking a Customer Care Agent in St. Louis, MO, for a 12-month engagement. Candidates should have a minimum of a high school diploma or GED and at least one year of customer service experience, ideally in a call center environment.

This role involves identifying customer issues, logging requests, and effectively communicating with management. Ideal candidates will demonstrate strong customer service skills and maintain high satisfaction ratings.

Qualifications

• Minimum HS Diploma or GED.
• At least 1 year of customer service experience, preferably in a call center.
• Ability to identify customer problems and follow procedures to resolve them.

Responsibilities

• Perform customer request/problem identification and follow defined procedures to resolve issues.
• Log customer problems/requests and ensure proper documentation.
• Notify and escalate problems/requests/issues to management.

Skills

Customer service experience

Problem identification

High customer satisfaction ratings

Education

High School Diploma or GED

Job description

Position: Customer Care Agent (Call Center)

Location: St. Louis, MO

Duration: 12 Months

Job Description

• Minimum HS Diploma or GED
• Minimum 1yr customer service experience, preferably in a call center
• Perform customer request/problem identification and follow defined procedures to resolve correctly
• Receives and log internal and/or external customer problem/request/issue and ensure proper documentation
• Perform incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
• Demonstrate understanding of the customer's business needs and maintains high customer satisfaction ratings

Additional Information

All your information will be kept confidential according to EEO guidelines.