Call Center Agent

Rollins, Inc.; Pembroke (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive benefit package

Paid Time Off

Company Paid Training

Opportunities for growth

Job summary

Rollins, Inc. is seeking a Call Center Agent for their Pembroke, MA branch. This role involves handling inbound inquiries, driving new business through inside sales, and presenting pest management solutions. The company values innovation and focuses on employee satisfaction.

Qualifications include a high school diploma, strong communication and organizational skills, and proficiency in Microsoft Office tools. This position offers a comprehensive benefits package, opportunities for growth, and a supportive work environment.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Strong organizational skills with excellent attention to detail.
• Professional verbal and written communication skills.
• Confident phone presence and customer-focused approach.

Responsibilities

• Driving new business through inside sales to meet and exceed revenue goals.
• Handling inbound inquiries and making outbound calls to prospective customers.
• Presenting and recommending the appropriate pest management solutions.
• Supporting regional and branch teams by setting qualified appointments.
• Scheduling service appointments and ensuring a smooth customer experience.

Skills

Communication skills

Inside sales skills

Organizational skills

Customer-focused approach

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Waltham Pest Services is the original pest control provider in the New England area. We pride ourselves on providing first-class services with a focus on public health and safety. We innovate to add new services to help keep the homes and business in our area safe and healthy. We also focus on our people on the inside. Their health and safety are just as important to us, and we want them to be happy in their roles. We are currently seeking a Call Center Agent. This position will be located onsite in our Pembroke, MA branch.

Benefits

• Competitive Compensation
• Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more
• Paid Time Off (Holiday/Vacation/Sick)
• Award-winning Company Paid Training
• Smartphone, Equipment, etc.
• Opportunities for growth, development, and advancement
• Awards and recognition

Responsibilities

• Driving new business through inside sales to meet and exceed revenue goals
• Handling inbound inquiries and making outbound calls to prospective customers
• Presenting and recommending the appropriate pest management solutions, based on customer needs
• Supporting regional and branch teams by setting qualified appointments for outside sales inspectors
• Scheduling service appointments and ensuring a smooth customer experience
• Conducting outbound outreach to generate new business opportunities for the sales team
• Providing administrative support to local branches, including assisting with account updates and adjustments

Qualifications

You thrive in a fast-paced environment, enjoy connecting with customers, and bring strong communication and inside sales skills to the table. If you're motivated, goal-oriented, and ready to grow, this role is a great fit!

Requirements

• High school diploma or equivalent required; Associate degree preferred
• Strong organizational skills with excellent attention to detail
• Professional verbal and written communication skills
• Confident phone presence and customer-focused approach
• Proficiency in Microsoft Word, Excel and Outlook
• Ability to multitask and manage a high volume of calls and tasks
• Strong interpersonal skills and comfort communicating by phone and email
• Must be at least 18 years old

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities