Call Center Agent

Expivia Interaction Marketing Group; Erie (Erie County); Hybrid; USD 30,000 - 45,000; Full time

Job summary

A leading customer service firm is seeking customer service representatives for a work-from-home position, requiring initial in-person training in Erie, PA. Responsibilities include maintaining customer satisfaction and responding promptly to inquiries. Candidates should have strong communication skills and a high school diploma. Apply now to join a growing organization.

Qualifications

• Previous experience in sales or customer service is a plus.
• High School Diploma or GED Equivalent required.
• Ability to build rapport with customers.
• Strong communication skills and professionalism.
• Detail oriented and able to multitask.
• Provide a consistent positive attitude.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Keep records of customer interactions and transactions.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on customer service processes.

Job description

Expivia Marketing is seeking customer service representatives to join our team!

THIS IS A WORK-FROM-HOME POSITION!

However, please note there will be mandatory initial in-person training at our main office in Erie, PA.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
  
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
  
• Ensure customer satisfaction and provide professional customer support.
  
  

Qualifications:

• Previous experience in sales, customer service, or other related fields a PLUS
• High School Diploma or GED Equivalent
• Ability to build rapport with customers
• Strong communication skills and professionalism
• Detail Oriented
• Ability to multitask and manage time effectively
• Provide a consistent positive attitude & effort
• Have a warm and engaging disposition.
  
  

Apply now for the opportunity to join an exciting, professional, and growing organization. As we grow, we will primarily fill additional Management, HR, and Client Service positions from within.

To apply, please fill out the online application and attach your resume. Resumes may also be sent to [e-mail].