Call Center Agent

TeleSpecialists; Brookhaven (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Great culture

Diverse work environment

Career advancement opportunities

Medical, Dental and Vision benefits

Paid Vacation

Leadership Training Classes

Tuition Reimbursement

Job summary

TeleSpecialists is hiring for an in-office navigator in our Brookhaven, GA location. You will coordinate the care between patients and teleneurology physicians, handling a high volume of calls and triaging information for the physician team.

The role requires twelve-hour shifts from 10:30 AM to 11:00 PM, a high-energy, detail-oriented approach, and strong communication skills. High School Diploma and 1 year in a call center are preferred.

Qualifications

• High School Diploma required.
• 1 year of call center experience preferred.
• Strong written, verbal and interpersonal communication skills.

Responsibilities

• Coordinate and manage teleneurologists’ schedules for rounding and teleneurology.
• Serve as a link between patients and teleneurology team.
• Receive and triage calls from client hospitals.
• Promote collaboration within internal and external healthcare teams.
• Other duties as assigned

Skills

Communication skills

Call center experience

Tech-savvy and adaptability

Education

High School Diploma

Job description

This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM

About Us:

TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.

Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.

Tele Specialists Offers:

• A great culture with a team environment
• A fun, diverse work environment
• A rapidly growing company with career advancement opportunities
• Medical, Dental and Vision benefits
• Paid Vacation
• Leadership Training Classes
• Tuition Reimbursement

About the Role:

The navigator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains information, and then contacts the physician to transfer the information.

Duties/Responsibilities:

• Coordinates and manages teleneurologists’ schedules for rounding and teleneurology
• Serve as an essential link between patients and teleneurology team
• Receive and triage calls from client hospitals.
• Promote collaboration to both internal and external healthcare team members.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to interact with internal and external customers
• Flexible and adaptable with learning and understanding technology
• Strong written, oral and interpersonal communication skills
• Highly self-motivated, directed and proactive
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Able to communicate effectively within department and with members of interdisciplinary teams

Education and Experience:

• High School Diploma required
• 1-year in a call center preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer