Call Center & Admin Specialist — Client Care & Verification

Sound; Tukwila (WA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Long Term Disability Insurance

Retirement Plan

401(k) Plan

Health Savings Account

Flexible Spending Accounts

EAP

Vacation 18 days/year

Holidays 9 days/year

Sick Leave 12 days/year

Parking

Professional training

Service Award

Job summary

Sound is seeking a motivated Administrative Call Center Assistant to support our administration team in Tukwila, WA. You will handle a high volume of calls, verify health insurance information, and schedule appointments while maintaining confidentiality and accuracy.

Ideal candidates have a high school diploma and at least two years of relevant experience, familiarity with scheduling software, and strong Microsoft Office skills. This role is on-site with standard daytime hours.

Qualifications

• High school diploma or GED.
• Two or more years of administrative duties in a fast-paced environment.
• Experience in a high-volume call center environment is preferred.
• Experience with health insurance verification and data entry preferred.
• Avatar scheduling software experience is preferred.

Responsibilities

• Answer multiple telephone lines, route calls, take messages, provide information, and schedule appointments.
• Enter coverage information by processing insurance verification for clients.
• Verify client chart information including demographics, insurance, and appointment details.
• Monitor emails, voicemails, and other communications with timely responses.
• Communicate with outside sources to obtain client information and paperwork.
• Attend team and corporate meetings and provide cross-team support.

Skills

Verbal and written communication

Microsoft Office

Multitasking

Attention to detail

Confidentiality

Customer service

Team collaboration

Phone etiquette

Education

High school diploma or GED

Tools

Avatar scheduling software

Job description

Sound is seeking a motivated Administrative Call Center Assistant to support our administration team in Tukwila, WA. You will handle a high volume of calls, verify health insurance information, and schedule appointments while maintaining confidentiality and accuracy.

Ideal candidates have a high school diploma and at least two years of relevant experience, familiarity with scheduling software, and strong Microsoft Office skills. This role is on-site with standard daytime hours.