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Astro Ford; D'Iberville, Northern (MS, KY); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

IRA

Paid time off

Company holidays

Employee discounts

Job summary

Astro Ford in D'Iberville, MS is seeking a friendly, professional call center associate to answer inbound calls, route customers to the right team, and schedule service appointments and confirm sales visits. No automotive experience is required—we'll train the right person.

This full-time role includes health and life insurance, IRA, paid time off, company holidays and employee discounts, with opportunities to learn how the dealership operates across sales, service and BDC.

Qualifications

• Friendly, professional phone presence.
• Reliability - the phones do not answer themselves.
• Multi-tasking across calls, texts and scheduling tools.
• Automotive knowledge a plus - we'll train the right person.
• Health & life insurance, IRA + paid time off (full-time).
• Company holidays & employee discounts.
• Pay plan discussed directly with the hiring manager.

Responsibilities

• Answer inbound calls and route customers to the right team
• Schedule service appointments and confirm sales visits
• Follow up after visits - reviews and referrals live here

Skills

Phone presence

Reliability

Multi-tasking

Automotive knowledge

Tools

Scheduling tools

Job description

Answer inbound calls and route customers to the right team - schedule service appointments, confirm sales visits, and follow up after visits. No automotive experience required; we'll train the right person. At Astro Ford in D'Iberville, MS.

Health Health & life insurance + IRA (full-time)

The Role

Inside the Job

No mystery, no bait-and-switch job post. Here's the real work, what it takes, and what it pays back.

What You'll Do

• Answer inbound calls and route customers to the right team
• Schedule service appointments and confirm sales visits
• Follow up after visits - reviews and referrals live here

What You Bring

• Friendly, professional phone presence
• Reliability - the phones do not answer themselves
• Multi-tasking across calls, texts and scheduling tools
• Automotive knowledge a plus - we'll train the right person
• Health & life insurance, IRA + paid time off (full-time)
• Company holidays & employee discounts
• Pay plan discussed directly with the hiring manager

This seat touches every department in one shift - sales, service and follow-up - so you learn how the whole dealership works. It's a family-owned team where people are encouraged to grow, with advancement opportunities for people who want them.

Call Center Jobs FAQs

What does a call center role pay at Astro Ford? Pay is discussed directly with the hiring manager - ask about the current pay plan. Full-time roles include health and life insurance, an IRA, paid time off, company holidays and employee discounts.

Do I need experience? No automotive experience is required - we'll train the right person on the phone systems and call flow. A friendly, professional phone presence and reliability matter more than a resume.

Is this a sales role or a service role? Both - you route inbound calls to sales or service, schedule service appointments, confirm sales visits, and support BDC campaigns during busy pushes.

What is the schedule like? Ask the hiring manager about the current schedule for this role.

The Only Seat That Touches Every Department

A BDC role focuses on sales-side appointment setting; this one routes calls across the whole dealership - sales visits, service appointments, post-visit follow-up for reviews and referrals, and BDC overflow during busy pushes. No automotive experience is required to start, which makes it one of the most accessible roles in the dealership, and the exposure to every department shows you exactly how sales, service and the BDC fit together.

An Easy Commute From Anywhere on the Gulf Coast

The dealership sits on Auto Mall Pkwy, off I-10 in D'Iberville - minutes from Biloxi and Gulfport, an easy drive from Ocean Springs, and reachable from Pascagoula and Bay St. Louis. If you're searching "call center jobs near me" anywhere on the Mississippi Gulf Coast, this one's inside your radius - and you can see exactly where we are before you apply.