Caldera Springs Housekeeper

Hotel Polaris at US Airforce Academy; Sunriver (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a premier destination resort community, where you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction. As a Housekeeper, you will ensure that accommodations and public areas are impeccably clean, contributing to an exceptional experience for all guests. This role requires a commitment to safety, teamwork, and attention to detail, as you navigate a fast-paced environment while upholding the resort's core values. If you are passionate about hospitality and take pride in your work, this is the perfect opportunity to shine in a supportive and dynamic setting.

Qualifications

• Prior housekeeping or custodial experience preferred.
• Must possess excellent communication skills and work well under pressure.

Responsibilities

• Maintains cleanliness of resort property, including accommodations and public facilities.
• Cleans and sanitizes all designated areas to resort standards.

Skills

Communication Skills

Teamwork

Ability to follow instructions

Time Management

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Mechanized Cleaning Equipment

Job description

Overview

Be a part of Caldera Springs Housekeeping team! Caldera Springs, as part of Sunriver Resort, is the Pacific Northwest’s premier destination resort community, offering a wealth of luxury vacation homes surrounded by 600+ acres of awe-inspiring nature. The Caldera Springs Housekeeper is responsible for ensuring the standards of cleanliness in assigned units are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. The Caldera Springs Housekeeper must follow the required procedures for handling, cleaning, disposing, or moving of objects/materials and/or the clean-up of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards. They will assist in maintaining the AAA Four Diamond Standards.

The Caldera Springs Housekeeper will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest communication. They shall strive to always provide exceptional service to both internal and external guests and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort!

Responsibilities

• Maintains cleanliness of resort property, including accommodations, lobbies, lounges, restrooms, corridors, stairways, locker rooms, and other work areas.
• Assists with cleanliness of public facilities including Lake House and Forest House as needed.
• Cleans and sanitizes all designated areas to Sunriver Resort standards.
• Performs deep cleans of properties.
• Exterior sweeping and cleaning of outdoor furnishings.
• Maintains constant awareness of safety issues, reporting all incidents to on-duty supervisor.
• Acts with responsibility towards all company property, supplies, and equipment.
• Changes soiled linens on beds and makes beds following the resort protocol.
• Keeps housekeeping caddy clean, stocked, and orderly.
• Dusts and polishes furniture and equipment.
• Empties wastebaskets and transports other trash and waste to disposal.
• Replenishes supplies such as drinking glasses, guest amenities, linens, and bathroom linens.
• Dusts window blinds.
• Follows through on lost and found procedures, respecting guest property.
• Washes windows, walls, ceilings, and woodwork, waxing and polishing as needed.
• Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.
• Cleans wash basins, mirrors, commodes, tubs, and showers daily.
• Reports any needed repairs immediately to supervisor.
• Reports to work on time and according to posted schedule, maintaining accurate time records.
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort.
• Maintains an up-to-date working knowledge of all resort amenities and special events.
• Interacts with resort staff in a professional manner, assisting other departments as necessary.
• Upsells other resort services and amenities to guests.
• Maintains a professional demeanor and attitude.
• Communicates all pertinent information to the housekeeping team.
• Maintains a professional appearance, following all Sunriver Resort dress code standards.
• Remains alert, courteous, and helpful to guests and colleagues.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Prior housekeeping/custodial experience preferred.
• Prior hospitality experience preferred.
• Must be able to accurately follow instructions, both verbally and written.
• Must possess excellent communication skills.
• Must be professional in appearance and demeanor.
• Must be able to work under pressure and in a fast-paced environment.
• Must ensure a teamwork environment.
• Must have basic knowledge of chemicals and their uses.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to stand on feet throughout the day, with intermittent periods of walking and stair climbing.
• Must be able to lift up to 10 pounds frequently, up to 25 pounds occasionally, and rarely 50 pounds (with assistance).