Cake Decorator- Star Market- - Cambridge, MA (MIT location)

Shaw's; Cambridge (MA); Vor Ort; USD 30.000 - 40.000; Vollzeit

Zusammenfassung

Shaw's in Cambridge, MA is seeking a Cake Decorator to provide excellent customer service and manage bakery duties, including decorating cakes and preparing bakery products.

This position offers a full-time role with various responsibilities, focusing on customer satisfaction and product quality. Ideal candidates will possess strong customer service skills and have a passion for baking.

Qualifikationen

• Must be at least 18 years old.
• Prior food handling experience is desired.
• On-the-job training is provided.

Aufgaben

• Wait on customers and provide exceptional service.
• Decorate cakes and maintain bakery area cleanliness.
• Prepare and sell various bakery products.

Kenntnisse

Excellent customer service skills

Ability to work quickly and accurately

Ausbildung

High school graduate or currently enrolled in school

Jobbeschreibung

Cake Decorator– Star Market– - Cambridge, MA (MIT location)

Full-time

Shaw’s and Star Market is working to become the favorite food and drug retailer in every state it operates and is a proud member of the Albertson’s family of stores. Shaw’s is one of the oldest continuously operated supermarkets in the United States with its roots dating to 1860. Throughout five New England states, there are 155 store locations employing approximately 18,000 associates. For more information about Shaw’s, please visit www.shaws.com or connect with us on Facebook at http://www.facebook.com/Shaws.

The Cake Decorator is responsible for waiting on and servicing customers at the Bakery service counter as well as decorating cakes by freehand and with decorating kits. He/she is responsible for staying informed on the price, ingredients and availability of bakery products. He/she is responsible for following the customer satisfaction behaviors, to include being friendly, responsive, knowledgeable and passionate. He/she is responsible for preparing, baking, and/or packaging bakery product. Product is placed on the display shelf/case for customer purchase, or may be handed directly to the customer across the counter. He/she must have excellent customer service skills, as they are usually working one on one with customers. He/she must also fill products into the service case, self-service cases, and other display areas and may take down product at night. Cake Decorators may assist other bakery clerks in preparing food products including both cold and hot foods. He/she must maintain product quality by reviewing appearance, codes, and rotating product. He/she must maintain the Bakery area in a clean/sanitary and visually appealing manner.

ESSENTIAL JOB FUNCTIONS

• Cake decorating, making frosting, retrieving cakes from the freezer, stocking the cream case/products and clean up.
• Work in a courteous manner in a fast paced multi functional environment with other people or alone.
• Assist in increasing sales by utilizing the five steps of retail selling – Connect with the customer; qualify the customer; present solutions; closing the sale and create a customer for life.
• Operate Bakery department equipment including ovens, mixers, slicers, and others.
• Prepare bakery product for sale to customer. This includes setting up product, baking, wrapping, pricing, and producing items for sale, which includes repetitive motion.
• Wait on customers from behind Bakery service cases, process verbal orders (including wrapping and pricing), and deliver orders to customer from across the counter.
• Must work quickly and carefully while preparing items at a reasonable expectancy (R/E).
• Visually identify product and PLU code; manually enter into the labeler for pricing.
• Reading display terminal and other documents when necessary.
• Taking verbal orders over the telephone and writing down pertinent information.
• Placing product into or removing product weighing up to 40 lbs. from refrigerated cases.
• Work safely with electronic slicing equipment, ovens, mixers, and other Bakery related machinery.
• Replenishing product from the prep area to the display shelf/case/table.
• Lift and load 5-40 lb cases onto stock carts and push or pull cart to prep area.
• Work in a warm/cool/cold environment.
• Interact and communicate with others in a courteous and professional manner including greeting and thanking customers.
• Deal with some potentially difficult situations (such as dissatisfied customers).

ADDITIONAL JOB FUNCTIONS

• Perform cake-decorating and cream case functions.
• Preparing special customer requests such as cakes or platters.
• Lift and load product weighing up to 50 lbs.
• Storage of supplies and materials from receiving area to prep area.
• Sweep, clean up, and sanitize workstation as assigned by supervisor.
• Cleaning and sanitizing equipment, utensils, and other supply items.
• Clean display cases and fill supplies when needed.
• Other duties as assigned.

ASSIGNMENT, REVIEW, AND APPROVAL OF WORK

• The Bakery Manager or Asst. Bakery Manager generally assigns the work.
• Cake Decorator should review and get approval from his/her supervisor prior to performing any work that was not previously assigned.
• The Bakery Manager generally prepares work schedules on a weekly basis.

RESPONSIBILITY AND DECISION MAKING AUTHORITY

• Responsible to wait on the customer and provide good customer service including suggestive selling.
• Cake Decorators should make sure the customer gets exactly what they want (show customer types of cakes, etc.).
• Cake Decorators are not to leave their assignment without notifying the supervisor on duty.
• Responsible for knowing and understanding all Bakery specific policies and procedures.
• Responsible for performing their work in a safe and ergonomically correct manner.
• Any unsafe working conditions must be reported to the supervisor on duty immediately.

RELATIONS WITH OTHERS

• Customers
• Supervisors
• Co‑workers
• Store Management
• Vendors
• Other people with whom they have contact while on duty

KNOWLEDGE AND BACKGROUND REQUIRED

• Must be at least 18 years old.
• Excellent customer service skills.
• On the job training is provided.

KNOWLEDGE AND BACKGROUND DESIRED

• Prior food handling experience.
• Ability to work quickly and accurately.
• High school graduate or currently enrolled in school.

WORKING CONDITIONS

• Stores are usually open 7 days a week.
• Part time associates usually work between 8 and 36 hours a week.
• Full time associates usually work 40 hours a week.
• Some bakery duties may involve overnight work.
• Retail store conditions are generally dry with moderate temperature.
• Bakery conditions may vary from warm to hot.
• Cake Decorator requires the performance of repetitive tasks.
• Cooler conditions may be wet or dry, and usually cold.
• Freezer conditions are usually very cold.
• A hair restraint must be worn at all times.
• Associates in the Bakery are usually scheduled according to peak customer times.

GENERAL

• This may be a part time or full time position.
• This is considered an entry-level position.
• Food safety awareness is required in this position.

MISCELLANEOUS

This position and job description are subject to change, with or without notice. The inclusion of specific duties and responsibilities in this job description is not intended to exclude other duties and responsibilities: From time to time the associate may be assigned duties and/or responsibilities in addition to or different than those set forth above. This job description, alone or considered together with other written or verbal statements of the Company or its representatives, is not a contract of employment, nor does it change the at-will status of any associate of Shaw’s Supermarkets, Inc.

EOE