Cake Decorator

The Winn-Dixie Company; Lakeland (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

The Winn-Dixie Company in Lakeland, Florida, is seeking a Bakery Associate to produce quality decorated items and baked goods. This role involves ensuring customer satisfaction through excellent service, maintaining product freshness, and adhering to food safety standards. Candidates should have a High School diploma or GED and strong customer service skills. Preferred qualifications include some supervisory experience and the ability to work full-time across varied shifts. A commitment to safety in the workplace is essential.

Qualifications

• Must be 18 years of age.
• Authorization to work in the U.S. or ability to obtain.
• Successful completion of drug testing and background check.
• Possession of Food Safety Certification or ability to obtain within 180 days.

Responsibilities

• Creates a welcoming environment for customers.
• Ensures department merchandising is per plan.
• Delivers product availability and freshness.
• Decorates cakes and other bakery items per customer request.

Skills

Strong customer service skills

Exceptional interpersonal skills

Ability to handle stressful situations

Basic math knowledge

Education

High School / GED

Tools

Bakery equipment (slicer, oven, scale)

Computer applications

Job description

Job Summary

Produces high quality decorated items and baked goods according to the company’s standard product offerings, decorate cakes, pastries, cupcakes, cookies and other bakery items. Assists in the daily operations in the bakery department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.

Responsibilities

Service 40%

• Creates an environment that enables customers to feel welcome, important and appreciated to increase customer confidence and loyalty.
• Ensures the department is merchandised per plan.
• Delivers daily conditions that meet the company’s expectations for at‑shelf product availability, freshness, quality and value.
• Offers product samples, answers product questions and assists customers in finding or suggesting products.
• Ensures customer requests and special orders are fulfilled.
• Maintains an efficient and organized method of receiving and processing customer orders.
• Decorates merchandise per customer request, ensuring satisfaction with all products.
• Uses decoration kits and freehand decorating skills to prepare a number of quality baked goods.

Financial 40%

• Completes daily and weekly tasks (communications, online training, etc.).
• Process/bake merchandise according to production guidelines; proof products to ensure quality assurance.
• Review product quality for “sell by” dates and take necessary action.
• Check production schedule to determine variety and quantity of goods to bake.
• Receive and unload delivery truck and store products in designated area.
• Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory.
• Reviews/inspects products for quality and freshness and takes appropriate action with those items.
• Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink.
• Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperature logs per policy.

Leadership 10%

• Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information.
• Guides and empowers the team to meet or exceed the goals.
• Adheres to all local, state, and federal laws, and company guidelines.

Compliance/Safety 10%

• Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained.
• Adheres to all regulatory compliance requirements pertaining to food safety, USDA & COOL, and DOA.
• Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access.
• Reinforces safety programs by complying with safety procedures and inspecting and identifying unsafe conditions to report to store management.
• Notifies management of customer or employee accidents and reports all safety risks or issues, including robbery, theft or fraud.
• Ensures adherence to wage and hour policies and regulations.
• Cultivates a culture of safety within the store.
• Ensures self and all associates are working safely and have received necessary safety training.
• Ensures Hazardous Assessments are posted for associate reference and that PPE is available and utilized by all associates executing tasks within the department.
• Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.

Disclaimer

Performs other job‑related duties as assigned.

Qualifications

Education

High School / GED

Languages

English (required), Spanish (preferred)

Experience

0‑3 years minimum; supervisory experience preferred.

Knowledge, Skills & Abilities

• Must be 18 years of age.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre‑employment drug testing and background check.
• Strong customer service skills.
• Exceptional interpersonal, motivational and communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Operate bakery equipment (e.g., slicer, oven, scale, knives, box cutter and pricing gun) according to company guidelines.
• Proficient with computer applications used in effectively operating the department.
• Possession of Food Safety Certification or the ability to obtain the same within 180 days of placement.

Environmental Factors

Retail – Bakery: Physical Demands: while performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 10 ft. Working Conditions: may be exposed to indoor, outdoor, cold, freezing, heated and wet/humid conditions. Safety Risk Factors: frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. Occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins.

Travel

Occasional – No overnight.

Shift(s)

Varied shifts.