Cake Decorator - Ice Cream Cakes & Customer Service

Penny Cream; Nevada (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Baskin Robbin's is hiring for a Cake Decorator to prepare and decorate cakes to the brand's standards. The role emphasizes customer service, maintaining freshness and sanitation, and accurate decoration of the nine basic cake designs.

Responsibilities include icing, packaging, labeling, pricing, stocking the cakery and novelty cases, and fulfilling special orders. The position involves holidays work and coordinating with team members to ensure design availability.

Responsibilities

• Providing world-class customer service
• Maintaining Baskin Robbins' high standards for product freshness and sanitation
• Icing, decorating, packaging, labeling, and pricing ice cream cakes for refrigerated cases
• Frosting and decorating the nine basic designs
• Knowing how to decorate the cakes that are available for order
• Keeping the Cakery fully stocked
• Ensuring that the cakery has at least one of each signature design
• Stocking the novelty case with a minimum of nine cakes at a time
• Creating unique ice cream cakes
• Timely filling of customer special orders
• Identify trends and take note of which designs sell the best
• Having a backstock of five cakes per size
• Preparing for upcoming holidays
• Adequately stocking for busier seasons
• Working all major holidays, excluding Thanksgiving Day and Christmas day. Requiring the Tuesday and Wednesday before Thanksgiving
• Stocking novelty items
• Stocking pies
• Training a crewmember to properly make novelties
• Training a crewmember to build cakes
• Knowing how to open the store
• Knowing how to scoop ice cream
• Interacting with customers for cake orders and cake selection
• Giving a weekly list of what needs to be ordered
• Keeping deco packs at a par of two and in stock at all times
• Be good at multitasking
• Keeping work area clean and organized
• Holding a manager level health card
• Other responsibilities as assigned

Job description

Baskin Robbin's is hiring for a Cake Decorator to prepare and decorate cakes to the brand's standards. The role emphasizes customer service, maintaining freshness and sanitation, and accurate decoration of the nine basic cake designs.

Responsibilities include icing, packaging, labeling, pricing, stocking the cakery and novelty cases, and fulfilling special orders. The position involves holidays work and coordinating with team members to ensure design availability.