Cake Decorator & Bakery Customer Service Specialist

Food Lion; Richmond (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Food Lion is seeking a Deli/Bakery team member to deliver friendly, fast service while maintaining quality standards in the Deli Bakery Department. You will handle ingredients, production steps, labeling, and food safety, aiming to minimize shrink and maximize sales.

Applicants should be prepared to follow manuals, use ACIS and CAO tools, and complete CBT and training packets. This on-site role emphasizes teamwork, safety, and a neat appearance in Food Lion uniform.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Provide fast, friendly, and accurate customer service to create a positive shopping experience.
• Be courteous and helpful to other associates.
• Understand ingredients, mixes, and icings and coordinate colors.
• Understand production standards for processing of all product.
• Follow all technical manuals for processing of product, label placement, etc.
• Ensure proper sanitation of department, equipment and proper food handling/preparation.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
• Understand and follow Food Safety and Workplace Safety guidelines and procedures.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
• Ensure compliance with local, state and federal regulations.
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO).
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Problem solving

Education

High School diploma or equivalent

Tools

ACIS system

CAO inventory system

Job description

Food Lion is seeking a Deli/Bakery team member to deliver friendly, fast service while maintaining quality standards in the Deli Bakery Department. You will handle ingredients, production steps, labeling, and food safety, aiming to minimize shrink and maximize sales.

Applicants should be prepared to follow manuals, use ACIS and CAO tools, and complete CBT and training packets. This on-site role emphasizes teamwork, safety, and a neat appearance in Food Lion uniform.